We're really excited to have launched Collaborate Teams 2, the first AR-optimized Teams client officially endorsed by Microsoft. This groundbreaking software update introduces a game-changing feature, outbound calling to Microsoft Teams contacts, allowing frontline workers to proactively connect with colleagues, supervisors, and experts within the Teams ecosystem without waiting for an inbound call.
Outbound Calling: A Significant Breakthrough in AR Communication
For the first time, Collaborate Teams 2 empowers frontline professionals with direct outbound calling to Microsoft Teams contacts, an industry-first innovation that transforms assisted reality (AR) communication. In traditional setups, remote support depended on workers waiting for experts to initiate contact.
Now, with outbound calling, workers have complete control over their communication, enabling faster problem-solving, reducing downtime, and improving overall efficiency.
See Collaborate Teams 2 in action:
Why This Matters for Frontline Professionals
Faster Response Times: Instead of waiting for support, workers can initiate calls instantly, ensuring quick resolutions.
Improved Safety & Productivity: Hands-free operation allows workers to stay focused on their tasks while seamlessly connecting with Teams contacts.
More Independence: Empowering frontline workers to reach out directly reduces reliance on scheduled remote assistance.
Seamless Microsoft Teams Integration
Collaborate Teams 2 makes connecting Microsoft Teams using simple voice-commands, and allows users to sync their Teams calendar to join meetings, sync their teams contacts to call a specific person, or create a call by your most recent call list, giving you the ultimate streamlined hands-free collaboration.
Collaborate Without Sign-In: Instant Expert Support
Time-sensitive issues require instant action. With Quick Connect Code, remote experts can call RealWear devices without the need for workers to sign in, resulting in reduced troubleshooting delays and reducing downtime of vital equipment and machinery.
Thermal Imaging for Smarter Inspections
Collaborate Teams 2 enhances remote troubleshooting with thermal camera integration, allowing workers to share live thermal imaging within Teams calls. This feature is critical for predictive maintenance, electrical inspections, and safety checks, enabling real-time expert guidance.
Enterprise-Grade Security with Azure Communication Services
With Microsoft’s discontinuation of the HoloLens 2 and the Teams app for RealWear, businesses need a reliable, future-proof alternative. RealWear Collaborate is built on Microsoft Azure Communication Services, ensuring enterprise-grade security, compliance, and seamless integration with Microsoft Dynamics 365 Field Service.
Future-Proofing Frontline Collaboration
Collaborate isn’t just an update - it’s a revolution in hands-free communication. With outbound calling, instant collaboration, and thermal imaging, frontline professionals gain unparalleled connectivity, efficiency, and control over their workflows. This is the future of assisted reality.
