About Mars Petcare
Mars Petcare, a leader in pet nutrition and healthcare, is renowned for its range of high-quality pet products. With a portfolio that includes popular brands like Pedigree, Nutro, IAMS, and Greenies, Mars Petcare has established a strong presence in the global pet care market. Their commitment to innovation and efficiency is evident in every aspect of their operations, from production to training.
The Problem
The Global Mars Supply Excellence Team faced significant challenges in streamlining production facilities. Key objectives included minimizing maintenance downtime and enhancing workers' skills and safety.
Achieving these goals was crucial for maintaining the high efficiency and output that Mars Petcare's market dominance demands.
The Solution
Mars Petcare adopted the RealWear HMT-1 device, integrated with Microsoft Teams, to empower factory workers. This hands-free technology provided safe, rapid access to equipment files and off-site coaching.
It was a strategic move to reduce maintenance downtime, increase operational safety, and enhance worker training and autonomy.
The Result
Implementing RealWear HMT-1 with Microsoft Teams significantly improved Mars Petcare's factory operations. This technology led to over 35% reduction in coaches' travel, enhancing efficiency and cost-effectiveness. It enabled factory workers to interact with remote experts, fostering better problem-solving and training. Successfully rolled out in all 14 U.S. factories, these devices have become integral to Mars Petcare's production process. During the COVID-19 pandemic, this solution was crucial in maintaining safe, near-full capacity operations.
"The introduction of RealWear with Teams has been revolutionary for us. It not only enhances our operational efficiency but also significantly improves our training processes, keeping our teams safe and productive."
David Oswald - Global Autonomous Maintenance Pillar Leader, Mars Petcare
