Benefits of Remote Experts
The ability to connect frontline workers to relevant information is key to an organization’s digital transformation. With the RealWear HMT headsets facilitating collaboration between onsite workers and remote experts, organizations can improve knowledge sharing while reducing downtime and wasteful operational costs.
Equipment Maintenance and Repair
Not every fix can be found in a technical document. An experienced technician can often identify and diagnose challenging issues at a glance and help guide the maintenance or repair quickly and easily. Fast resolutions are crucial to minimizing equipment downtime and ensuring maximum production.
Reduce Travel Needs
Sending experts across the world to oversee short-term tasks is costly, time-consuming and disrupts the employees’ work-life balance. Through remote collaboration, experts can tour facilities, address specific issues or engage with workers virtually. And because they don’t need to travel, experts can “visit” more sites without the associated transportation, housing and dining expenses.
Mentors are critical to developing fresh talent. But where face-to-face assistance is difficult to scale across an enterprise, a remote expert can help many workers at a time on multiple sites.