Hands Free Remote Expert

Field Personnel
Remote Expert
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Remote Expert is hands-free collaboration and telepresence for first line workers on the RealWear HMT-1.

The HMT-1 is equipped with a high-definition camera, powerful audio and unmatched noise cancellation capabilities, enabling workers in the field to get assistance from experienced technicians (“experts”) via an enhanced two-way video call experience where the expert can remotely see and hear from the worker’s point of view.

HMT-1 Display Appears as a 7" Tablet

Reduce Downtime and Travel Costs

Equipment Repair

Problem:

Unplanned downtime is expensive.

Solution:

Remote experts help get machines back online faster.

Travel Restrictions

Problem:

Flying an expert to a job site is costly and time consuming.

Solution:

Improve service levels and reduce travel costs.

Training

Problem:

Face-to-face assistance cannot scale across your enterprise.

Solution:

One remote expert can help many workers who are onsite.

Remote Experts

Volkswagen Commercial Vehicles Use Case
Boost Repair Efficiency by 93%

 

Volkswagen Commercial Vehicles did a nationwide rollout of remote expert. When VW techs face complex or unexpected challenges they connect directly with the Technical Support Center. The expert helps the field technician diagnose and repair by annotating images, sharing wiring diagrams and adding suggestions into their view.

VW saved $330,000 and boosted repair efficiency by 93%. All 67 Van Centers and 30 Authorized Service Centers have successfully deployed RealWear HMT-1.

HMT-1 Remote Demo - Petroleum Industry
Use Both Hands for Complex Procedures

 

North America’s largest polypropylene site uses Remote Expert HMT-1s to maintain real-time communications given current travel restrictions. Microsoft Teams on RealWear empowers plant workers to use both hands for complex work procedures while remotely communicating in real time with subject matter experts wherever they are in the world.

Harley-Davidson Remote Demo
Collaboration in High Noise Environments

 

Harley Davidson conducted a device face-off comparing a handheld device using Facetime with RealWear’s robust Remote Expert hands-free solution. Every aspect of the device was tested, with a focus on RealWear’s patented noise-cancelling capability and the ability to use voice commands and use remote expert features.

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