Cisco Webex Expert on Demand for RealWear

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Hands-Free Remote Collaboration In-Situ

Get the Solutions Brief

Cisco Webex Expert on Demand for RealWear connects frontline workers to the rest of your business, improving safety, accelerating productivity, and delivering strong ROI.

First line technician wearing an HMT-1 using Cisco Webex Expert on Demand Hands-free to launch a video call with a remote engineer who is able to help troubleshoot and resolve the issue.

Cisco Webex Expert on Demand hands free experience with a clear, easy to use voice controlled user interface.

An HMT-1 display appears as a 7″ tablet and can be viewed safely while work is performed.

Cisco Webex Expert on Demand on RealWear Demo

Webex Expert on Demand Overview

Key Benefits

Eliminate downtime by up to 75%

Your first-time fixes on heavy equipment can be reduced by up to 75% through collaboration.

Reduce travel footprint

Let a single remote expert assist multiple machines and facilities at once, without costly travel.

Empower your first line worker

Every worker deserves the power of remote collaboration. By freeing a worker’s hands, you can give them access to knowledge at the speed of light.

With Webex Expert on Demand, Hirschmann Automotive has been able to remarkably increase first-time fix rates, improve the speed of first-time resolution while also significantly reducing expert travel expenses in the last two quarters.

Klemens Fliri

IT-Systems Engineer Global UC & Leader IT-Apprenticeship

Hirschmann Automotive


Key Capabilities

Cisco Webex Expert on Demand on RealWear HMT-1

Cisco Webex Expert on Demand turns the HMT into a voice-activated remote collaboration headset that can be deployed to outfit a fully connected workforce. RealWear is the only company that has a certified intrinsically safe head-mounted device for extremely hazardous areas where explosive gases are present.

Cisco Webex Expert on Demand on RealWear Demo

Initiate a call

A frontline worker can initiate a call from anywhere in the world to get connected to the right expert to help them in their day-to-day tasks. The frontline worker can engage one expert or multiple experts, and reach out directly or ask for help to an entire group.

See what I see

The front line worker can share their point of view instantly with the back office subject matter expert, like when using their hands to point to issues on a piece of heavy equipment, with full zoom features and high resolution smart camera.

Request help

Bring an entire factory back online, connect your oil & gas rig back to headquarters, empower your field repair people with the right expertise, all with one simple call.

Annotate and resolve

The knowledge worker can annotate over an image, then ship it back to them seamlessly. The worker can then immediately resolve the issue, avoiding expensive travel or downtime.


Communicate in loud environments with HMT-1 noise cancellation via four digital microphones and advanced algorithms. Accurate voice recognition even in 95 dBA of typical industrial noise.


Capture photos and videos hands-free with simple voice commands. Say what you see (“take photo”, “photo preview,” “zoom level.”)


Integrated speakers and 3.5mm audio jack for use with hearing protection.


View documents, photos and video files locally stored or stored on an installed MicroSD card using the My Files app.

Better Together

Manufacturing: Use for quality inspections, remote witnessing and real-time troubleshooting.

Field services: Bring your field services team to new levels of efficiency.

After market sales: Bundle with an HMT-1 on Teams to easily offer 24/7 support and increase customer satisfaction.

Operations: Gain control of runaway spend from downtime due to hard to reach areas.

All industries: Solutions for telemedicine, 5G deployment, wind turbines, or HVAC repair.

Apply Now for a Free 30-Day Trial of Cisco Webex Expert on Demand on RealWear