Volkswagen Group UK's Efficiency Revolution with RealWear.
Discover how Volkswagen boosted automotive repair efficiency by 93% with a combined solution from RealWear and Atheer.
Volkswagen Group UK's Efficiency Revolution with RealWear.
Discover how Volkswagen boosted automotive repair efficiency by 93% with a combined solution from RealWear and Atheer.
Volkswagen Group UK's Efficiency Revolution with RealWear.
Discover how Volkswagen boosted automotive repair efficiency by 93% with a combined solution from RealWear and Atheer.
About Volkswagen Group UK
Volkswagen Group UK, a significant division of the global Volkswagen Group, is renowned for its extensive range of Volkswagen vehicles in the United Kingdom. As a prominent player in the automotive sector, the company is committed to delivering exceptional service and maintenance for a diverse and advanced fleet of vehicles across the nation.
The Problem
Volkswagen Group UK faced a challenge in servicing increasingly advanced vehicles. Their service technicians required collaboration with expert engineers for maintenance, which prolonged the service times for vehicles across their 67 Van Centres and 30 Authorized Repairers in the UK.
The Problem
Volkswagen Group UK faced a challenge in servicing increasingly advanced vehicles. Their service technicians required collaboration with expert engineers for maintenance, which prolonged the service times for vehicles across their 67 Van Centres and 30 Authorized Repairers in the UK.
The Problem
Volkswagen Group UK faced a challenge in servicing increasingly advanced vehicles. Their service technicians required collaboration with expert engineers for maintenance, which prolonged the service times for vehicles across their 67 Van Centres and 30 Authorized Repairers in the UK.
The Solution
To streamline this process, Volkswagen Group UK implemented the Remote Expert Live Support (RELS) solution. This innovative approach connected service technicians directly with experts in the Technical Support Centre using RealWear HMT-1 headsets integrated with Atheer augmented reality technology. The hands-free, voice-controlled headsets allowed technicians to access digital information and collaborate in real-time with remote experts, facilitating instant support and enhanced diagnostics.
WATCH THE TRANSITION TECH VIDEO
The Solution
To streamline this process, Volkswagen Group UK implemented the Remote Expert Live Support (RELS) solution. This innovative approach connected service technicians directly with experts in the Technical Support Centre using RealWear HMT-1 headsets integrated with Atheer augmented reality technology. The hands-free, voice-controlled headsets allowed technicians to access digital information and collaborate in real-time with remote experts, facilitating instant support and enhanced diagnostics.
WATCH THE TRANSITION TECH VIDEO
The Solution
To streamline this process, Volkswagen Group UK implemented the Remote Expert Live Support (RELS) solution. This innovative approach connected service technicians directly with experts in the Technical Support Centre using RealWear HMT-1 headsets integrated with Atheer augmented reality technology. The hands-free, voice-controlled headsets allowed technicians to access digital information and collaborate in real-time with remote experts, facilitating instant support and enhanced diagnostics.
WATCH THE TRANSITION TECH VIDEO
The Result
David Hanna, Volkswagen Commercial Vehicles’ Head of Service and Parts, noted the technology's role in fulfilling their commitment to minimizing customer vehicle downtime. Paul Anderson, Service Operations Manager, highlighted how the virtual support provided by the RealWear and Atheer solution closely replicated the presence of technical support agents on-site, enhancing diagnostic processes. The deployment of this technology not only improved service efficiency but also aligned with Volkswagen's commitment to sustainability and reducing environmental impact, supporting their goal to be fully carbon neutral by 2050.
WATCH THE TRANSITION TECH VIDEO
The Result
David Hanna, Volkswagen Commercial Vehicles’ Head of Service and Parts, noted the technology's role in fulfilling their commitment to minimizing customer vehicle downtime. Paul Anderson, Service Operations Manager, highlighted how the virtual support provided by the RealWear and Atheer solution closely replicated the presence of technical support agents on-site, enhancing diagnostic processes. The deployment of this technology not only improved service efficiency but also aligned with Volkswagen's commitment to sustainability and reducing environmental impact, supporting their goal to be fully carbon neutral by 2050.
WATCH THE TRANSITION TECH VIDEO
The Result
David Hanna, Volkswagen Commercial Vehicles’ Head of Service and Parts, noted the technology's role in fulfilling their commitment to minimizing customer vehicle downtime. Paul Anderson, Service Operations Manager, highlighted how the virtual support provided by the RealWear and Atheer solution closely replicated the presence of technical support agents on-site, enhancing diagnostic processes. The deployment of this technology not only improved service efficiency but also aligned with Volkswagen's commitment to sustainability and reducing environmental impact, supporting their goal to be fully carbon neutral by 2050.
WATCH THE TRANSITION TECH VIDEO
93% Increase in Repair Efficiency
The integration of RealWear and Atheer technology dramatically improved the speed and efficiency of vehicle repairs.
Reduced Carbon Footprint
Elimination of travel needs for Technical Support Centre experts decreased CO2 expenditure by 2.5 tonnes.
Enhanced Customer Satisfaction
Faster maintenance times significantly improved customer service.
Streamlined Diagnostic and Repair Process
The technology enabled technicians to access diagnostic videos, component diagrams, and real-time collaborative support while working hands-free.
93% Increase in Repair Efficiency
The integration of RealWear and Atheer technology dramatically improved the speed and efficiency of vehicle repairs.
Reduced Carbon Footprint
Elimination of travel needs for Technical Support Centre experts decreased CO2 expenditure by 2.5 tonnes.
Enhanced Customer Satisfaction
Faster maintenance times significantly improved customer service.
Streamlined Diagnostic and Repair Process
The technology enabled technicians to access diagnostic videos, component diagrams, and real-time collaborative support while working hands-free.
“The new devices allow our team of to support our network with a virtual visit, which is as close as possible to the agent being in the centre. Factors such as time out of the office, speed to booking and travel time are stripped out, leaving only the value of having our Technical Support Agents virtually in the Van Centre to support the diagnostic process.”
Paul Anderson - Service Operations Manager, Volkswagen Commercial Vehicles
See how RealWear is revolutionizing the Automotive industry.
See how RealWear is revolutionizing the Automotive industry.
See how RealWear is revolutionizing the Automotive industry.
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