Raymond West use RealWear and Microsoft Power Apps to reduce customer support response time and reduce escalations
"One of our premier Power Apps, the ADTA Troubleshooting Workflow app, has been a critical tool in 2024 for our field technicians who face pressure to resolve customer issues, yet still must walk a fine line in maintaining a safety-first approach while working with high voltage systems and confined spaces."
ADAM WYAND | Training Development and Technology Manager | RAYMOND WEST
"One of our premier Power Apps, the ADTA Troubleshooting Workflow app, has been a critical tool in 2024 for our field technicians who face pressure to resolve customer issues, yet still must walk a fine line in maintaining a safety-first approach while working with high voltage systems and confined spaces."
ADAM WYAND | Training Development and Technology Manager | RAYMOND WEST
About Raymond West
Making up the entire West Coast, Raymond West is your go to for all things material handling, offering industry-leading expertise in not only forklifts but also racking, conveyor, dock and door, rentals, parts, and service.
The Problem
Raymond West technicians have faced pressure to resolve customer issues, without compromising a safety-first approach while working with high-voltage systems in confined spaces. With frequent movement of goods and heavy machinery operation, expert training and constant vigilance are necessary to prevent accidents.
The Problem
Raymond West technicians have faced pressure to resolve customer issues, without compromising a safety-first approach while working with high-voltage systems in confined spaces. With frequent movement of goods and heavy machinery operation, expert training and constant vigilance are necessary to prevent accidents.
The Solution
Raymond West have seamlessly integrated Microsoft Power Apps with RealWear Navigator 520 smart glasses to revolutionize customer support and workflows.
The integration has accelerated response times and reduced escalations by providing on-site technicians with instant access to multi-media resources, workflows and their internal communication channels (Microsoft Teams).
The Power Apps connection between Microsoft Teams and Sharepoint has enabled a comprehensive support system, facilitating efficient and effective issue resolution.
The Solution
Raymond West have seamlessly integrated Microsoft Power Apps with RealWear Navigator 520 smart glasses to revolutionize customer support and workflows.
The integration has accelerated response times and reduced escalations by providing on-site technicians with instant access to multi-media resources, workflows and their internal communication channels (Microsoft Teams).
The Power Apps connection between Microsoft Teams and Sharepoint has enabled a comprehensive support system, facilitating efficient and effective issue resolution.
Want to learn more about RealWear and
Microsoft Power Apps?
"In an industry where automation, conveyor, advanced control systems, and other technologies are paving the way of the future, Raymond West is capitalizing on Augmented Reality as a new dynamic solution for our customers and technicians, thanks in large part to Realwear and Microsoft Power Apps."
ADAM WYAND | Training Development and Technology Manager | RAYMOND WEST
"In an industry where automation, conveyor, advanced control systems, and other technologies are paving the way of the future, Raymond West is capitalizing on Augmented Reality as a new dynamic solution for our customers and technicians, thanks in large part to Realwear and Microsoft Power Apps."
ADAM WYAND | Training Development and Technology Manager | RAYMOND WEST
The Result
Raymond West's strategic integration of RealWear headsets and Microsoft Power Apps, has significantly enhanced business operations, customer support, and worker safety. This innovative approach has streamlined workflows, accelerated response times, and reduced escalation rates, thereby boosting overall efficiency.
Technicians now have real-time access to essential resources and communication channels, which has markedly improved their ability to resolve customer issues promptly and effectively.
The high-definition display of the RealWear Navigator 520 provides clear and detailed visuals, allowing technicians to access multimedia resources, workflows, and communication tools with greater ease and accuracy. This clarity is particularly beneficial in complex troubleshooting scenarios, where precise information and instructions are critical for effective problem resolution.
The Result
Raymond West's strategic integration of RealWear headsets and Microsoft Power Apps, has significantly enhanced business operations, customer support, and worker safety. This innovative approach has streamlined workflows, accelerated response times, and reduced escalation rates, thereby boosting overall efficiency.
Technicians now have real-time access to essential resources and communication channels, which has markedly improved their ability to resolve customer issues promptly and effectively.
The high-definition display of the RealWear Navigator 520 provides clear and detailed visuals, allowing technicians to access multimedia resources, workflows, and communication tools with greater ease and accuracy. This clarity is particularly beneficial in complex troubleshooting scenarios, where precise information and instructions are critical for effective problem resolution.
"With our business ventures spanning across the US, Raymond West is primed to integrate Augmented Reality even further into our business model as we strive to better serve our customers like Amazon, PayPal, and Home Depot.”
ADAM WYAND | Training Development and Technology Manager | RAYMOND WEST
"With our business ventures spanning across the US, Raymond West is primed to integrate Augmented Reality even further into our business model as we strive to better serve our customers like Amazon, PayPal, and Home Depot.”
ADAM WYAND | Training Development and Technology Manager | RAYMOND WEST
Want to learn more about RealWear and
Microsoft Power Apps?
The Result
Raymond West's strategic integration of RealWear headsets and Microsoft Power Apps, has significantly enhanced business operations, customer support, and worker safety. This innovative approach has streamlined workflows, accelerated response times, and reduced escalation rates, thereby boosting overall efficiency.
Technicians now have real-time access to essential resources and communication channels, which has markedly improved their ability to resolve customer issues promptly and effectively.
The high-definition display of the RealWear Navigator 520 provides clear and detailed visuals, allowing technicians to access multimedia resources, workflows, and communication tools with greater ease and accuracy. This clarity is particularly beneficial in complex troubleshooting scenarios, where precise information and instructions are critical for effective problem resolution.
