About BMW
BMW, a global leader in luxury vehicles and motorcycles, is synonymous with innovation, precision, and design excellence. Beyond their product range, which includes esteemed brands like Mini and Rolls-Royce, BMW is committed to delivering superior after-sales services, ensuring a seamless and satisfying customer experience.
The Problem
As automotive technology advances, BMW's after-sales service teams faced increasing challenges. The complexity of modern vehicles extended maintenance times, leading to potential customer dissatisfaction. With a goal to uphold its reputation for top-notch service, BMW needed a more efficient way to support local technicians and expedite vehicle servicing.
The Result
The adoption of RealWear HMT-1 with TeamViewer technology has revolutionized BMW's after-sales service process. BMW's innovative approach has not only optimized their after-sales services but has also elevated the overall customer experience. Customers benefit from quicker service turnarounds, and technicians enjoy an enhanced working environment with access to real-time expert support.
"This deployment has been pivotal in enhancing our service efficiency. By solving issues faster, we get customers back into their cars sooner, furthering our commitment to providing the best possible service experience."
Claus Eberhart - VP Aftersales, BMW of North America
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