Microsoft has officially released the General Availability (GA) version of Microsoft Teams through RealWear Foresight. It has moved from Public Preview to General Availability for all users. Teams GA for RealWear includes Join Meeting functionality and Improved Video Resolution up to 720p resolution at 30 frames per second (fps).
If you are a Foresight administrator, review the information in this article to learn more about Microsoft Teams General Availability, improvements in this version, and how to update Microsoft Teams on the HMT-1.
Q: When will Teams GA be available via RealWear Foresight?
A: Teams GA is available to all Foresight customers effective immediately (Oct. 29, 2020).
Q: How do I update my HMT-1 to Firmware Release 11.2?
Click here for more information on updating your device firmware.
Q: How do I know if I have access to the Teams GA build in Foresight?
A: In Foresight, your Application Catalog provides details on all apps available to your Foresight tenant. The Teams GA app version name is: 1449/22.214.171.1240100201 (see example below):
Click here to access Foresight. The Application Catalog can be found under Device Management. Teams GA can be found under the Applications Posted by RealWear tab (see example below):
Q: What actions do I need to take in Foresight?
A: Currently, Teams GA is available only through Foresight. To update Teams on your HMT-1 devices, please follow the steps below:
This will result in Teams GA being pushed to your HMT-1 devices. Your devices must be connected to Wi-Fi and able to connect to Foresight to receive the updated policy.
This process can take up to 30 minutes to complete. Please refer to the Troubleshooting section below to resolve any issues.
Q: How do I know if Teams GA was successfully installed on my device?
A: On your HMT-1 device, the Teams GA app icon does not have a preview (PRVW) banner.
Teams app icon with preview banner:
Teams GA app icon:
Q: What actions do I need to take on the HMT device for auto-update?
Please ensure that your HMT device is updated to Firmware Release 11.2.
Once your HMT-1 has been updated to Firmware Release 11.2, Teams will auto-update if the following criteria are met on the device:
Depending on conditions, the auto-update process can take up to 30 minutes to complete. Please refer to the Troubleshooting section below to resolve any issues.
Q: What will happen on November 7th if any of my devices are not running RealWear’s Release 11.2?
Upgrading your HMT Firmware Release to 11.2. provides the best Teams GA experience.
Teams will be updated on devices running firmware prior to Release 11.2. However, improved video quality is available only with HMT Firmware Release 11.2.
|Teams GA Features||11.2+||Pre-11.2|
|Improved Video Quality in Calls & Meetings||✓||✘|
What actions do I need to take in Foresight for auto-update?
With Auto-Update for Teams through Foresight, all policies referencing Teams will be auto-updated to use the Teams GA version. You will not need to take any further action in Foresight.
Q: I have followed the steps to update Teams, and my HMT-1 device is powered on and connected to Wi-Fi, but Teams has not updated to the Teams GA version. What steps should I take to update Teams to GA?
A: Here are a few things to try if Teams GA is not visible on your HMT-1 device(s):
Once your HMT-1 has powered on, toggle Wi-Fi on your HMT-1 device. From the home screen, say the following commands in this sequence:
If you continue to experience difficulty updating your device to Teams GA, please contact support.