Release 11 Support

For devices running Release 11, this support page contains detailed Release Notes, updated User Guides, and Enrollment Guides for getting your HMT-1 set up with some of the most common EMM providers (more will be added as they are validated).

Upgrade & Availability

Release 11 for HMT-1 is now available in a limited basis starting February 4th, 2020. Any new HMT-1 devices purchased directly from RealWear after this date will already be updated to this latest software. The software upgrade will be available as an over-the-air update on March 10th, 2020.

If you would like this update before Over-the-Air (OTA) availability:

5 Things You Need to Know Before Upgrading to Release 11

PLEASE READ! This list will help you prepare for upgrading to Release 11 when it is available over-the-air on March 10th.
1. Upgrading to Release 11 is strongly recommended to provide an improved foundation for integration experience within your enterprise. We listened to customer requests and improved compatibility with several leading enterprise mobility management providers including VMware Workspace ONE and SOTI MobiControl (others to follow.).
2.Our goal is a smooth upgrade process for you. To do this, work directly with your IT department or device management /admin support team prior to activating the upgrade.  If you do not have an IT contact in your organization, visit our support page for detailed instructions. If you have further questions, do not hesitate to contact support@realwear.com. (24/5 – Monday-Friday).
3. HMT devices MUST be on firmware version 10.5.0-04-C.HMT-1.G to be eligible for the Release 11 upgrade. To find out what version the device is running, navigate your HMT to “MY APPLICATIONS” -> “ABOUT DEVICE”. If your firmware is below 10.5.0 you must install all available firmware updates until the device is running 10.5.0. More information on the Wireless Update process can be found here.
4. BEFORE YOU RUN WIRELESS UPDATE, BACK UP YOUR DATA INCLUDING ALL APPS AND USER-GENERATED DATA. (There will NOT be a warning or pop-up on the screen.) The upgrade process will back up system settings and installed apps as much as possible, but will NOT back up user-generated content. Apps, photos, documents, media, and any other content should be backed up prior to activating the update.  Support documentation about backup procedures for user-generated data on the HMT is available on the Manual Data Backup and Transfer page.

This update is more extensive than our previous over the air updates and will erase all data on the device to make core Android system level changes. This is because we are improving the security and manageability in order to deliver EMM compatibility and better alignment with customer deployment requirements.

5. After the upgrade to Release 11 is complete, the user must re-configure the HMT device by scanning a configuration QR code before the HMT can be used normally again.  We recommend having this QR code ready before starting the upgrade process. This code can be generated by any of our configuration utilities (see our support page for code generation here), or generated by your EMM admin or provider. Support documentation for enrolling the HMT with your EMM provider can be found below.

Release 11 FAQ

Frequently Asked Questions

What is Android Enterprise?

Android Enterprise is a Google-led initiative to enable the use of Android devices and applications in the workplace, including secure facilities. Android Enterprise provides a set of consistent APIs for device and application management and configuration by EMM standards.

How is Android Enterprise different from Android?

In addition to supporting a consistent set of APIs for device and application management, Android Enterprise can be used with both Android Open Source Project devices and Google Mobile Services devices. 

What is the difference between Android Open Source Project and Google Mobile Services?

Android Open Source Project (AOSP) is an open source operating system for mobile devices, including the HMT and Google Glass. Google Mobile Services (GMS) is a collection of Google applications and APIs delivered to a mobile device using AOSP. GMS includes Gmail, Search, Maps and additional Google applications typically found on mobile handsets. GMS requires the Google Play Store be installed on any certified mobile device. RealWear devices do not support GMS at this time.

What are the benefits of upgrading to Release 11? 

Release 11 provides RealWear customers with the benefits of Android Enterprise security, including the ability for HMTs to be managed by popular EMM solutions, including Workspace ONE and SOTI MobiControl. Release 11 and Android Enterprise allow IT administrators to manage all HMTs within an organization after a one-time upgrade and configuration. 

Will new devices have Release 11 pre-installed?

Yes. All RealWear inventory devices will be pre-installed with Release 11 by February 3rd, 2020. 

What devices can upgrade to Release 11?  

All HMT-1 devices sold by RealWear will be able to receive the upgrade to Release 11 on or after March 10th, 2020.
All  HMT-1Z1 devices sold by RealWear will be able to receive the upgrade to Release 11 on or after March 24th, 2020.
Please contact your vendor or support@realwear.com for eligibility of all other HMT devices.

Is Release 11 compatible with Foresight?

Yes. Release 11 allows HMT devices to be managed using Foresight or a validated EMM solution – or Foresight in conjunction with an EMM solution.  

How do I use my EMM solution to manage HMT devices?

Review the available EMM Enrollment Guides below; contact your Solutions Engineer for more detailed information on how to manage HMTs with Foresight and/or an EMM solution. 

Will using the HMT change because of this release?

No. End users should see minimal to no change in how they use the HMT on a daily basis to accomplish their tasks. 

Are there any prerequisites for installing Release 11?

Customers who have not upgraded to the current software version (10.5.0) must first upgrade to the current software version before upgrading to Release 11. If you do not have the current version installed, the you must either upgrade their units to 10.5.0, or contact a RealWear Solutions Engineer to discuss manually updating these units.  

How do I prepare for the installation of Release 11 on my HMT devices?

Please review the ‘5 Things You Need to Know Before Upgrading to Release 11’ section above.
The upgrade to Release 11 is a significant upgrade consisting of three main steps. Before beginning the manual upgrade, back up all data from the HMT and charge the battery to full. All data will be erased on the HMT and the upgrade process can require 30 minutes or more to complete. The upgrade process consists of: Downloading the update to the HMT; installing the update on the HMT, and scanning a QR configuration code using the HMT. Unless you have a pressing need for EMM control and Android Enterprise functionality, we recommend waiting until the OTA release is available for download. 

How do I opt out of receiving Release 11?

You may contact support@realwear.com with a list of the device serial numbers you do not want to receive updates.

Release Notes

Release 11.0.0

February 4th, 2020

1.   Release Overview

This Release Notes document is for the RealWear HMT-1 firmware release 11.0.0, a security patch release with additional feature updates.

The release is only applicable to the HMT-1 standard model.  Any HMT-1 ever sold by RealWear may update to this release (although earlier updates may need to be installed before 11.0.0 can be installed.)

1.1  Deliverables

Delivery Data
Company RealWear Inc.
Model Number HMT-1 (T1100G)
Firmware Version 11.0.0
Build File Name 11.0.0-18-C.HMT-1.G

2       Release Notes

2.1  Android Baseline Update to 2018

In order to fully support Android Enterprise at a system level, the core implementation of Android 8.1 has been updated from the 2016 firmware version to the 2018 firmware version.

Both HMT-1 and HMT-1Z1 will now share a common firmware source, allowing for faster software updates to both device lines.

2.2  Android Enterprise Support

2.2.1     Managed Device

HMT devices can now be owned and managed by a central administrator.

2.2.2     Light Touch Enrollment

User or Admin can perform a simple one-time scan of a QR code to completely provision an HMT for an enterprise network.

Note: every HMT must scan a code after updating to Release 11, whether that code is for an EMM or a simple setup code generated by https://realwear.setupmyhmt.com/configure or the RealWear Companion app (available on the Google Play store and the iTunes app store).

2.2.3     File Based Encryption (FBE)

HMT devices can be fully encrypted and require a user to enter a PIN to unlock. This also enables a secure platform for multiple users.

2.3  Translation Changes

2.3.1     Translation Updates

Translation improvements and corrections for Korean, Polish, Portuguese (Brazil), and Thai.

2.4  Advanced Noise Cancellation Option

2.4.1    Noise Cancellation Toggle Setting

An advanced version of noise cancellation can now be enabled in Android Settings (My Programs → Settings → RealWear → Audio: Noise Cancellation) that is allows for more precise speech recognition in high decibel environments. This is a Beta feature, so please try it out and send us your feedback.

2.5  Security Changes

2.5.1     Android Security Updates

Security updates released through the end of September 2019 are incorporated into this release.  See the full list of updates in the appendix of these release notes.

2.6  Bug Fixes

Issues addressed by component/app; details available on request:

  • 3 Language Selector issues
  • 10 WearHF issues
  • 2 WearML issues
  • 5 My Files issues
  • 3 RWE issues
  • 3 Document Viewer issues
  • 2 My Controls issues
  • 5 Keyboard issues
  • 4 TTS issues
  • 10 General & other app issues

2.7  Known Issues

Current issues that you may encounter in this Early Access version of Release 11.0.0.

·       Random voice command activation in high decibel environments

·       Total storage always shown as 9 GB instead of 10.1 GB

·       Failure to prompt for SD Card Setup when new card is inserted

·       Some control states set in My Controls are not preserved after upgrade (Microphone, Action Button, Dictation, and Help Command)

3       Software Update Method

Release 11 is currently only available on new units purchased after February 4th or by our Support Team. The software upgrade will be available as an over-the-air update soon.

If you would like this update before OTA availability please contact your sales representative or your vendor, or contact our Support Team at https://www.realwear.com/support/contact-support/ for more information.

Appendix 1: Security Patch List

Android Security Bulletin — August 2019

* = not publicly available

Android Runtime

CVE References RealWear Update
CVE-2019-2120 A-130821293 Included

Framework

CVE References RealWear Update
CVE-2019-2121 A-131105245 N/A to RealWear kernel version
CVE-2019-2122 A-127605586 N/A to RealWear kernel version
CVE-2019-2122 A-127605586[2] N/A to RealWear kernel version
CVE-2019-2122 A-127605586[3] Included
CVE-2019-2125 A-132275252 Included

Media Framework

CVE References RealWear Update
CVE-2019-2126 A-127702368 [2] Included
CVE-2019-2128 A-132647222 Included
CVE-2019-2129 A-124781927 Included

System

CVE References RealWear Update
CVE-2019-2130 A-132073833 Included
CVE-2019-2131 A-119115683 Included
CVE-2019-2132 A-130568701 Included
CVE-2019-2133 A-132082342 Included
CVE-2019-2134 A-132083376 Included
CVE-2019-2135 A-125900276 Included
CVE-2019-2136 A-132650049 Included
CVE-2019-2136 A-132650049[2] Included
CVE-2019-2136 A-132650049[3] Included
CVE-2019-2136 A-132650049[4] Included
CVE-2019-2137 A-132438333 [2] N/A to RealWear kernel version

Media Framework

CVE References RealWear Update
CVE-2019-2127 A-124899895 Included

System

CVE References RealWear Update
CVE-2019-9506 A-124301137 Included
CVE-2019-9506[2] A-124301137[2] Included

Broadcom Components

CVE References RealWear Update
CVE-2019-11516 A-132966035* N/A to RealWear kernel version

Qualcomm Components

CVE References RealWear Update
CVE-2019-10492 A-132170519
QC-CR#2389432
N/A to RealWear kernel version
CVE-2019-10509 A-132171185
QC-CR#2359039
N/A to RealWear kernel version
CVE-2019-10510 A-132173563
QC-CR#2305025
N/A to RealWear kernel version
CVE-2019-10499 A-134440231
QC-CR#2398099
N/A to RealWear kernel version
CVE-2019-10538 A-132193791
QC-CR#2448763
Included

Qualcomm Closed-Source Components

CVE References RealWear Update
CVE-2019-10539 A-135126805*
CR-2436931
N/A to RealWear kernel version
CVE-2019-10540 A-135126805*
CR-2436166
N/A to RealWear kernel version
CVE-2019-10489 A-132108754*
CR-2379325
Included
CVE-2019-2294 A-132108952*
CR-2372333
Included

Qualcomm Components

CVE References RealWear Update
CVE-2019-2279 A-114073969
QC-CR#2345481 [2]
Included

Qualcomm Close Components

sCVE References RealWear Update
CVE-2019-2252 A-114235025*
CR-2335581
Included

Android Security Bulletin — September 2019

* = not publicly available

Framework

CVE References RealWear Update
CVE-2019-2123 A-34175893 [2] [3] [4] Included
CVE-2019-2174 A-132927376  N/A to RealWear kernel version
CVE-2019-2175 A-135551349 N/A to RealWear kernel version
CVE-2019-9254 A-130164289 N/A to RealWear kernel version
CVE-2019-2103 A-120610669 [2] N/A to RealWear kernel version

Media Framework

CVE References RealWear Update
CVE-2019-2176 A-134420911 Included
CVE-2019-2108 A-130025324 N/A to RealWear kernel version

System

CVE References RealWear Update
CVE-2019-2177 A-132456322 Included
CVE-2019-2115 A-129768470 [2] Included
CVE-2019-2178 A-124462242 N/A to RealWear kernel version
CVE-2019-2179 A-126200054 Included
CVE-2019-2180 A-110899492 Included
CVE-2019-2124 A-127320867 [2] [3] Included

Kernel Components

CVE References RealWear Update
CVE-2018-20669 A-135368228* N/A to RealWear kernel version
CVE-2019-2181 A-130571081
Upstream kernel
N/A to RealWear kernel version

NVIDIA Components

CVE References RealWear Update
CVE-2018-6240 A-72315181* N/A to RealWear kernel version
CVE-2018-6240 A-110169243* N/A to RealWear kernel version
CVE-2017-5715 A-73294344* N/A to RealWear kernel version

Qualcomm Components

CVE References RealWear Update
CVE-2017-17768 A-67748905
QC-CR#2127172
Included
CVE-2019-2283 A-127513124
QC-CR#2355425
N/A to RealWear kernel version
CVE-2019-2316 A-129848922
QC-CR#2358397
N/A to RealWear kernel version
CVE-2019-10491 A-132171785
QC-CR#2380709 [2]
N/A to RealWear kernel version
CVE-2019-10505 A-123533258
QC-CR#2231755
N/A to RealWear kernel version
CVE-2019-10505 A-132171579
QC-CR#2246426
N/A to RealWear kernel version
CVE-2019-2323 A-132173424
QC-CR#2370589
N/A to RealWear kernel version
CVE-2019-2324 A-132173296
QC-CR#2372292
N/A to RealWear kernel version
CVE-2019-2325 A-132171784
QC-CR#2372302 [2]
[1] N/A to RealWear kernel version [2] Included
CVE-2019-2331 A-132172905
QC-CR#2380697 [2]
[1] N/A to RealWear kernel version[ 2] Included
CVE-2019-2332 A-132171963
QC-CR#2380699 [2]
[1] N/A to RealWear kernel version [2] Included
CVE-2019-10512 A-134439528
QC-CR#2380702 [2]
Included
CVE-2019-10515 A-134440011
QC-CR#2366038 [2]
Included
CVE-2019-10524 A-134440735
QC-CR#2422233 [2] [3]
N/A to RealWear kernel version
CVE-2019-10529 A-134439992
QC-CR#2442261
N/A to RealWear kernel version
CVE-2019-10531 A-134441415
QC-CR#2402890 [2]
merge [2] Included
CVE-2018-11891 A-134440013
QC-CR#2288859
N/A to RealWear kernel version

Qualcomm Close-Source Components

CVE References RealWear Update
CVE-2019-2258 A-123998354*
CR-2316872
Included
CVE-2019-10533 A-134437210*
CR-2411985
Included
CVE-2019-2275 A-127347579*
CR-2333640
Included
CVE-2019-2246 A-127347339*
CR-2327751
 N/A to RealWear kernel version
CVE-2019-10488 A-132108617*
CR-2379322
N/A to RealWear kernel version
CVE-2019-10495 A-132108855*
CR-2391680
Included
CVE-2019-10496 A-132108737*
CR-2391687
Included
CVE-2019-2249 A-132108854*
CR-2331230
N/A to RealWear kernel version
CVE-2019-2285 A-132109149*
CR-2359041
Included
CVE-2019-10504 A-134437132*
CR-2166262
N/A to RealWear kernel version
CVE-2019-10504 A-134437173*
CR-2264358
CR-2351657
Included
CVE-2019-10522 A-134437134*
CR-2421092
N/A to RealWear kernel version
CVE-2019-10534 A-134437379*
CR-2411986
Included
CVE-2019-10541 A-134437115*
CR-2421098
N/A to RealWear kernel version

User Guides

EMM Enrollment Guides

Release 11 brings Android Enterprise support to the HMT-1, and we work directly with many Enterprise Mobility Management (EMM) providers to ensure optimal device compatibility and ease of device enrollment.

Guides to enroll your HMT with our validated EMM providers can be accessed below. As more EMM providers are validated they will be added to this collection.

 

SOTI MobiControl

Device Admin Guide (requires Release 10.5.x)

Android Enterprise Guide (requires Release 11.0.x)

 

VMware Workspace ONE (AirWatch)

Device Admin Guide (requires Release 10.5.x)

Android Enterprise Guide (requires Release 11.0.x)