Use tabs to select a category, click on cards to expand the questions.
Click for More
Question
How much does an HMT-1 Cost?
Click for More
How much does an HMT-1 Cost?
Answer
The device MSRP is $2500.00 and includes..
Click for More
Question
Where does the product ship from?
Click for More
Where does the product ship from?
Answer
If you purchase directly from our shop your product will be shipped from the US and Hong Kong. However, we have resellers around the world […]
Click for More
Question
Does RealWear keep its products in stock?
Click for More
Does RealWear keep its products in stock?
Answer
Yes, our service level is to maintain product availability for purchasing on demand.
Click for More
Question
How can I estimate my shipping or freight cost?
Click for More
How can I estimate my shipping or freight cost?
Answer
Estimated shipping averages 3-5% of purchase price. For more information, check with your regional representative.
Click for More
Question
Where does product ship to?
Click for More
Where does product ship to?
Answer
Here is a complete list of approved countries.
Click for More
Question
How do I get a quote?
Click for More
How do I get a quote?
Answer
To get started on a quote, please complete…
Click for More
Question
How do I buy the HMT-1 or HMT-1Z1?
Click for More
How do I buy the HMT-1 or HMT-1Z1?
Answer
You can buy directly from RealWear via our online store where…
Click for More
Question
What is required for an online purchase?
Click for More
What is required for an online purchase?
Answer
Registration, name, address, other shipping and payment information.
Click for More
Question
What is the difference between buying online and contacting a rep?
Click for More
What is the difference between buying online and contacting a rep?
Answer
If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]
Click for More
Question
What is the shipping turnaround or lead time to my country outside U.S.?
Click for More
What is the shipping turnaround or lead time to my country outside U.S.?
Answer
International shipping is processed international economy with a “typical” transit time of…
Click for More
Question
How do I activate the HMT-1 or HMT-1Z1 flashlight?
Click for More
How do I activate the HMT-1 or HMT-1Z1 flashlight?
Answer
From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…
Click for More
Question
How do I switch to the rear microphones?
Click for More
How do I switch to the rear microphones?
Answer
In situations in which the display pod (micro-display) is not needed, but you want to…
Click for More
Question
What PPE /hardware is my device compatible with?
Click for More
What PPE /hardware is my device compatible with?
Answer
By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]
Click for More
Question
How do I navigate around the HMT-1 or HMT-1Z1 device?
Click for More
How do I navigate around the HMT-1 or HMT-1Z1 device?
Answer
Our devices are designed for hands-free work, so the User Interface (UI) is based on a…
Click for More
Question
What LTE solutions do you provide?
Click for More
What LTE solutions do you provide?
Answer
Here.
Click for More
Question
Does HMT-1 or HMT-1Z1 work with a personal Hotspot (ie. handheld device)?
Click for More
Does HMT-1 or HMT-1Z1 work with a personal Hotspot (ie. handheld device)?
Answer
Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]
Click for More
Question
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Click for More
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Answer
Press and hold the power button on the boom arm side of the device…
Click for More
Question
What languages does HMT-1 or HMT-1Z1 support?
Click for More
What languages does HMT-1 or HMT-1Z1 support?
Answer
A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…
Click for More
Question
I require the use of over-ear hearing protection. What does HMT-1 support?
Click for More
I require the use of over-ear hearing protection. What does HMT-1 support?
Answer
ppEarmuffs or over-ear protection cannot be used…
Click for More
Question
How do I attach HMT-1 or HMT-1Z1 to a hard hat/safety helmet?
Click for More
How do I attach HMT-1 or HMT-1Z1 to a hard hat/safety helmet?
Answer
We have special clips with specific hardhat types available in our store. Clips can be
Click for More
Question
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Click for More
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Answer
Absolutely! With six degrees of freedom, the boom arm can be adjusted…
Click for More
Question
What’s the correct way to wear the HMT-1 or HMT-1Z1?
Click for More
What’s the correct way to wear the HMT-1 or HMT-1Z1?
Answer
Position the display pod for use with your dominant eye. TIP: To determine your dominant..
Click for More
Question
Can the HMT-1 act like a phone out of the box?
Click for More
Can the HMT-1 act like a phone out of the box?
Answer
You will need to add third-party apps and software. There are dozens of options available. Check with your RealWear rep or reseller for ideas, or […]
Click for More
Question
How do I best adjust the HMT-1 or HMT-1Z1 display?
Click for More
How do I best adjust the HMT-1 or HMT-1Z1 display?
Answer
Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..
Click for More
Question
Does RealWear make custom solutions?
Click for More
Does RealWear make custom solutions?
Answer
Yes! Depending on the size of the order, we are open to custom solutions. We also will design downloadable 3D printed solutions if needed (check […]
Click for More
Question
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Click for More
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Answer
HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…
Click for More
Question
Can I save my photos/videos to a SD Card?
Click for More
Can I save my photos/videos to a SD Card?
Answer
Yes. Micro SD Card support is available for both internal and portable functionality…
Click for More
Question
How do I adjust the volume of my HMT-1?
Click for More
How do I adjust the volume of my HMT-1?
Answer
You can change the audio settings on your HMT from…
Click for More
Question
How do I adjust the brightness of my display?
Click for More
How do I adjust the brightness of my display?
Answer
To adapt your HMT for different lighting conditions you…
Click for More
Question
Is Cell Service included with the HMT-1 or HMT-1Z1?
Click for More
Is Cell Service included with the HMT-1 or HMT-1Z1?
Answer
No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]
Click for More
Question
We want to use HMTs to provide services to our customer. Is that possible?
Click for More
We want to use HMTs to provide services to our customer. Is that possible?
Answer
Several customers use the HMT-1s for providing premium..
Click for More
Question
What’s the process for exploring use cases?
Click for More
What’s the process for exploring use cases?
Answer
RealWear has a deployment workshop process. Ask us!
Click for More
Question
Which use case has the best ROI?
Click for More
Which use case has the best ROI?
Answer
It will be different for everyone.
Click for More
Question
What are the primary use cases?
Click for More
What are the primary use cases?
Answer
Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..
Click for More
Question
Which use case do I start with?
Click for More
Which use case do I start with?
Answer
Determine which use case will deliver the highest ROI. Ask yourself which worker type, which job routing, and where the largest inefficiencies are. Whittle down […]
Click for More
Question
How do I add software to get the other non-out-of-box solutions?
Click for More
How do I add software to get the other non-out-of-box solutions?
Answer
Feel free to ask us or visit our solution center.
Click for More
Question
Where can I find use case information?
Click for More
Where can I find use case information?
Answer
Click to explore use cases.
Click for More
Question
How do I test use cases?
Click for More
How do I test use cases?
Answer
We can provide you workshop materials. Email us at marketing@realwear.com.
Click for More
Question
How important are exploring all use cases?
Click for More
How important are exploring all use cases?
Answer
There are so many use cases for the device, we do NOT recommend exploring all use cases. We suggest a measured approach, selecting a single […]
Click for More
Question
Which use cases are out of the box?
Click for More
Which use cases are out of the box?
Answer
Visual Assist Document Navigator
Click for More
Question
I require the use of over-ear hearing protection. What does HMT-1 support?
Click for More
I require the use of over-ear hearing protection. What does HMT-1 support?
Answer
ppEarmuffs or over-ear protection cannot be used…
Click for More
Question
How do I attach HMT-1 or HMT-1Z1 to a hard hat/safety helmet?
Click for More
How do I attach HMT-1 or HMT-1Z1 to a hard hat/safety helmet?
Answer
We have special clips with specific hardhat types available in our store. Clips can be
Click for More
Question
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Click for More
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Answer
Absolutely! With six degrees of freedom, the boom arm can be adjusted…
Click for More
Question
How do I best adjust the HMT-1 or HMT-1Z1 display?
Click for More
How do I best adjust the HMT-1 or HMT-1Z1 display?
Answer
Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..
Click for More
Question
Is the device certified to be rugged?
Click for More
Is the device certified to be rugged?
Answer
The device is IP66, MIL-STD-810G, with a 2-meter drop test. Water test is here.
Click for More
Question
What are the display specs of the HMT-1 and HMT-1Z1?
Click for More
What are the display specs of the HMT-1 and HMT-1Z1?
Answer
854×480 micro-display (opaque) with 20 degree field..
Click for More
Question
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Click for More
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Answer
Absolutely! With six degrees of freedom, the boom arm can be adjusted…
Click for More
Question
Exactly how rugged is the HMT-1?
Click for More
Exactly how rugged is the HMT-1?
Answer
HMT-1 is built to last in industrial environments…
Click for More
Question
How do I hot swap or change my HMT-1 battery?
Click for More
How do I hot swap or change my HMT-1 battery?
Answer
HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…
Click for More
Question
What are the memory/storage specs of the HMT-1 and HMT-1Z1?
Click for More
What are the memory/storage specs of the HMT-1 and HMT-1Z1?
Answer
HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…
Click for More
Question
What is the battery life of the HMT-1/HMT-1Z1 device?
Click for More
What is the battery life of the HMT-1/HMT-1Z1 device?
Answer
The HMT-1 has a large capacity removable, rechargeable battery..
Click for More
Question
How do I activate the HMT-1 or HMT-1Z1 flashlight?
Click for More
How do I activate the HMT-1 or HMT-1Z1 flashlight?
Answer
From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…
Click for More
Question
Does RealWear make custom solutions?
Click for More
Does RealWear make custom solutions?
Answer
Yes! Depending on the size of the order, we are open to custom solutions. We also will design downloadable 3D printed solutions if needed (check […]
Click for More
Question
What is the weight of the HMT-1/HMT-1Z1?
Click for More
What is the weight of the HMT-1/HMT-1Z1?
Answer
The HMT-1 weighs about 380 grams…
Click for More
Question
What are the main differences between HMT-1 and HMT-1Z1
Click for More
What are the main differences between HMT-1 and HMT-1Z1
HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.
Click for More
Question
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Click for More
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Answer
Press and hold the power button on the boom arm side of the device…
Click for More
Question
What PPE /hardware is my device compatible with?
Click for More
What PPE /hardware is my device compatible with?
Answer
By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]
Click for More
Question
How do I customize my own application for the HMT-1 or HMT-1Z1?
Click for More
How do I customize my own application for the HMT-1 or HMT-1Z1?
Answer
Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…
Click for More
Question
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]
Click for More
Question
Can you insert a SIM card into the HMT-1 or HMT-1Z1?
Click for More
Can you insert a SIM card into the HMT-1 or HMT-1Z1?
Answer
RealWear HMTs do not support SIM cards directly in the devices however they can be connected to the internet via Wi-Fi, mobile hotspot or micro-USB […]
Click for More
Question
How do I pair the HMT-1 or HMT-1Z1 to another device via Bluetooth?
Click for More
How do I pair the HMT-1 or HMT-1Z1 to another device via Bluetooth?
Answer
MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…
Click for More
Question
Does HMT-1 or HMT-1Z1 have GPS capability?
Click for More
Does HMT-1 or HMT-1Z1 have GPS capability?
Answer
Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…
Click for More
Question
How does HMT-1 or HMT-1Z1 receive updates?
Click for More
How does HMT-1 or HMT-1Z1 receive updates?
Answer
HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…
Click for More
Question
How do I connect HMT-1 or HMT-1Z1 to RealWear Explorer?
Click for More
How do I connect HMT-1 or HMT-1Z1 to RealWear Explorer?
Answer
HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…
Click for More
Question
How do I know if my software is compatible with the HMT-1?
Click for More
How do I know if my software is compatible with the HMT-1?
Answer
There is a growing number of software providers that are optimized for the device. The best
Click for More
Question
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Click for More
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Answer
HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…
Click for More
Question
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
RealWear has worked with several software providers…
Click for More
Question
How do I add/delete files on my HMT-1 or HMT-1Z1?
Click for More
How do I add/delete files on my HMT-1 or HMT-1Z1?
Answer
To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…
Click for More
Question
How do I know if my software is compatible with the HMT-1?
Click for More
How do I know if my software is compatible with the HMT-1?
Answer
The best way is to search our RealWear Ready independent software vendors…
Click for More
Question
How Do I Install/Uninstall Apps on My HMT-1/HMT-1Z1?
Click for More
How Do I Install/Uninstall Apps on My HMT-1/HMT-1Z1?
Answer
Drag and drop .apk files into the RealWear Explorer application with the device…
Click for More
Question
What is Foresight?
Click for More
What is Foresight?
Answer
Foresight is a powerful suite of cloud services for RealWear devices…
Click for More
Question
What software comes with an HMT-1 out-of-box?
Click for More
What software comes with an HMT-1 out-of-box?
Answer
When you purchase and HMT-1 (with the latest firmware release installed,) and power..
Click for More
Question
How Do I Screen Cast HMT-1 or HMT-1Z1 to an External Screen/Monitor?
Click for More
How Do I Screen Cast HMT-1 or HMT-1Z1 to an External Screen/Monitor?
Answer
For instructions on the recommended screen casting approach, see this instruction…
Click for More
Question
Can I run my existing Android App on HMT-1 or HMT-1Z1?
Click for More
Can I run my existing Android App on HMT-1 or HMT-1Z1?
Answer
Yes. HMT-1 and HMT-1Z1 are standard…
Click for More
Question
What operating system (OS) runs the HMT-1 or HMT-1Z1?
Click for More
What operating system (OS) runs the HMT-1 or HMT-1Z1?
Answer
Android 8.1. It is specially modified with WearHF to “hands-free” …
Click for More
Question
How do I adjust the brightness of my display?
Click for More
How do I adjust the brightness of my display?
Answer
To adapt your HMT for different lighting conditions you…
Click for More
Question
Is HMT-1 or HMT-1Z1 compatible with Augmented Reality (AR) applications?
Click for More
Is HMT-1 or HMT-1Z1 compatible with Augmented Reality (AR) applications?
Answer
HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…
Click for More
Question
I need to show RoHS compliance, specifically Directive 2011/65/EU on the Restriction of Certain Hazardous Substances in Electrical and Electronic Equipment.
Click for More
I need to show RoHS compliance, specifically Directive 2011/65/EU on the Restriction of Certain Hazardous Substances in Electrical and Electronic Equipment.
Answer
You can access product documentation here:
Click for More
Question
Does RealWear have Energy Aspect & Energy Certified (ISO 50001).
Click for More
Does RealWear have Energy Aspect & Energy Certified (ISO 50001).
Answer
RealWear does not currently have this certification.
Click for More
Question
What are the approved countries RealWear devices are certified for?
Click for More
What are the approved countries RealWear devices are certified for?
Do you have a CCATS registration for your devices?
Click for More
Do you have a CCATS registration for your devices?
Answer
We do not have a CCATS registration for our devices.
Click for More
Question
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]
Click for More
Question
Can you confirm that RealWear HMT-1 has Russian safety certifications per TR TS 019/2011 and/or TR TS 012/2011 (ATEX)? Can I get copy of that certifications
Click for More
Can you confirm that RealWear HMT-1 has Russian safety certifications per TR TS 019/2011 and/or TR TS 012/2011 (ATEX)? Can I get copy of that certifications
Registration, name, address, other shipping and payment information.
Click for More
Question
What’s the process for exploring use cases?
Click for More
What’s the process for exploring use cases?
Answer
RealWear has a deployment workshop process. Ask us!
Click for More
Question
I need to show RoHS compliance, specifically Directive 2011/65/EU on the Restriction of Certain Hazardous Substances in Electrical and Electronic Equipment.
Click for More
I need to show RoHS compliance, specifically Directive 2011/65/EU on the Restriction of Certain Hazardous Substances in Electrical and Electronic Equipment.
Answer
You can access product documentation here:
Click for More
Question
Can you confirm that RealWear HMT-1 has Russian safety certifications per TR TS 019/2011 and/or TR TS 012/2011 (ATEX)? Can I get copy of that certifications
Click for More
Can you confirm that RealWear HMT-1 has Russian safety certifications per TR TS 019/2011 and/or TR TS 012/2011 (ATEX)? Can I get copy of that certifications
How Do I Install/Uninstall Apps on My HMT-1/HMT-1Z1?
Click for More
How Do I Install/Uninstall Apps on My HMT-1/HMT-1Z1?
Answer
Drag and drop .apk files into the RealWear Explorer application with the device…
Click for More
Question
What PPE /hardware is my device compatible with?
Click for More
What PPE /hardware is my device compatible with?
Answer
By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]
Click for More
Question
How do I pair the HMT-1 or HMT-1Z1 to another device via Bluetooth?
Click for More
How do I pair the HMT-1 or HMT-1Z1 to another device via Bluetooth?
Answer
MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…
Click for More
Question
How do I buy the HMT-1 or HMT-1Z1?
Click for More
How do I buy the HMT-1 or HMT-1Z1?
Answer
You can buy directly from RealWear via our online store where…
Click for More
Question
What are the display specs of the HMT-1 and HMT-1Z1?
Click for More
What are the display specs of the HMT-1 and HMT-1Z1?
Answer
854×480 micro-display (opaque) with 20 degree field..
Click for More
Question
What is Foresight?
Click for More
What is Foresight?
Answer
Foresight is a powerful suite of cloud services for RealWear devices…
Click for More
Question
Exactly how rugged is the HMT-1?
Click for More
Exactly how rugged is the HMT-1?
Answer
HMT-1 is built to last in industrial environments…
Click for More
Question
How do I navigate around the HMT-1 or HMT-1Z1 device?
Click for More
How do I navigate around the HMT-1 or HMT-1Z1 device?
Answer
Our devices are designed for hands-free work, so the User Interface (UI) is based on a…
Click for More
Question
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
RealWear has worked with several software providers…
Click for More
Question
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Click for More
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Answer
Absolutely! With six degrees of freedom, the boom arm can be adjusted…
Click for More
Question
Does RealWear make custom solutions?
Click for More
Does RealWear make custom solutions?
Answer
Yes! Depending on the size of the order, we are open to custom solutions. We also will design downloadable 3D printed solutions if needed (check […]
Click for More
Question
Is Cell Service included with the HMT-1 or HMT-1Z1?
Click for More
Is Cell Service included with the HMT-1 or HMT-1Z1?
Answer
No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]
Click for More
Question
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]
Click for More
Question
Which use cases are out of the box?
Click for More
Which use cases are out of the box?
Answer
Visual Assist Document Navigator
Click for More
Question
How do I hot swap or change my HMT-1 battery?
Click for More
How do I hot swap or change my HMT-1 battery?
Answer
HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…
Click for More
Question
How do I clean HMT-1 (ie. during Covid?)
Click for More
How do I clean HMT-1 (ie. during Covid?)
Answer
HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.
Click for More
Question
How do I connect HMT-1 or HMT-1Z1 to RealWear Explorer?
Click for More
How do I connect HMT-1 or HMT-1Z1 to RealWear Explorer?
Answer
HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…
Click for More
Question
Does HMT-1 or HMT-1Z1 have GPS capability?
Click for More
Does HMT-1 or HMT-1Z1 have GPS capability?
Answer
Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…
Click for More
Question
What are my options for security on the HMT-1 or HMT-1Z1?
Click for More
What are my options for security on the HMT-1 or HMT-1Z1?
Answer
Our customers have multiple options for securing their HMT-1 or HMT-1Z1 devices on…
Click for More
Question
Which use case do I start with?
Click for More
Which use case do I start with?
Answer
Determine which use case will deliver the highest ROI. Ask yourself which worker type, which job routing, and where the largest inefficiencies are. Whittle down […]
Click for More
Question
What software comes with an HMT-1 out-of-box?
Click for More
What software comes with an HMT-1 out-of-box?
Answer
When you purchase and HMT-1 (with the latest firmware release installed,) and power..
Click for More
Question
How important are exploring all use cases?
Click for More
How important are exploring all use cases?
Answer
There are so many use cases for the device, we do NOT recommend exploring all use cases. We suggest a measured approach, selecting a single […]
Click for More
Question
How do I test use cases?
Click for More
How do I test use cases?
Answer
We can provide you workshop materials. Email us at marketing@realwear.com.
Click for More
Question
How do I use this FAQ?
Click for More
How do I use this FAQ?
Answer
Use tabs to select a category, click on cards to expand the questions.
Click for More
Question
Where does the product ship from?
Click for More
Where does the product ship from?
Answer
If you purchase directly from our shop your product will be shipped from the US and Hong Kong. However, we have resellers around the world […]
Click for More
Question
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Click for More
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Answer
HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…
Click for More
Question
How do I switch to the rear microphones?
Click for More
How do I switch to the rear microphones?
Answer
In situations in which the display pod (micro-display) is not needed, but you want to…
Click for More
Question
What is the difference between HMT-1 and HMT-1Z1?
Click for More
What is the difference between HMT-1 and HMT-1Z1?
Answer
HMT-1 is a purpose-built, industrial-grade Head-Mounted Tablet designed for rugged use..
Click for More
Question
What is the difference between buying online and contacting a rep?
Click for More
What is the difference between buying online and contacting a rep?
Answer
If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]
Click for More
Question
Does RealWear have Energy Aspect & Energy Certified (ISO 50001).
Click for More
Does RealWear have Energy Aspect & Energy Certified (ISO 50001).
Answer
RealWear does not currently have this certification.
Click for More
Question
How can I estimate my shipping or freight cost?
Click for More
How can I estimate my shipping or freight cost?
Answer
Estimated shipping averages 3-5% of purchase price. For more information, check with your regional representative.
Click for More
Question
Can the HMT-1 act like a phone out of the box?
Click for More
Can the HMT-1 act like a phone out of the box?
Answer
You will need to add third-party apps and software. There are dozens of options available. Check with your RealWear rep or reseller for ideas, or […]
Click for More
Question
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Click for More
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Answer
Press and hold the power button on the boom arm side of the device…
Click for More
Question
How does HMT-1 or HMT-1Z1 receive updates?
Click for More
How does HMT-1 or HMT-1Z1 receive updates?
Answer
HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…
Click for More
Question
Can you please send me the battery certification information?
Click for More
Can you please send me the battery certification information?
Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..
Click for More
Question
How do I best adjust the HMT-1 or HMT-1Z1 display?
Click for More
How do I best adjust the HMT-1 or HMT-1Z1 display?
Answer
Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..
Click for More
Question
Does HMT-1 or HMT-1Z1 work with a personal Hotspot (ie. handheld device)?
Click for More
Does HMT-1 or HMT-1Z1 work with a personal Hotspot (ie. handheld device)?
Answer
Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]
Click for More
Question
How do I get a quote?
Click for More
How do I get a quote?
Answer
To get started on a quote, please complete…
Click for More
Question
Can I save my photos/videos to a SD Card?
Click for More
Can I save my photos/videos to a SD Card?
Answer
Yes. Micro SD Card support is available for both internal and portable functionality…
Click for More
Question
What LTE solutions do you provide?
Click for More
What LTE solutions do you provide?
Answer
Here.
Click for More
Question
Can you insert a SIM card into the HMT-1 or HMT-1Z1?
Click for More
Can you insert a SIM card into the HMT-1 or HMT-1Z1?
Answer
RealWear HMTs do not support SIM cards directly in the devices however they can be connected to the internet via Wi-Fi, mobile hotspot or micro-USB […]
Click for More
Question
How do I add/delete files on my HMT-1 or HMT-1Z1?
Click for More
How do I add/delete files on my HMT-1 or HMT-1Z1?
Answer
To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…
Click for More
Question
Can you provide the ATEX , IECEx certificate for RealWear HMT-1Z1
Click for More
Can you provide the ATEX , IECEx certificate for RealWear HMT-1Z1
Answer
Click to download the pdf.
Click for More
Question
What languages does HMT-1 or HMT-1Z1 support?
Click for More
What languages does HMT-1 or HMT-1Z1 support?
Answer
A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…
Click for More
Question
How do I adjust the brightness of my display?
Click for More
How do I adjust the brightness of my display?
Answer
To adapt your HMT for different lighting conditions you…
If you purchase directly from our shop your product will be shipped from the US and Hong Kong. However, we have resellers around the world […]
Click for More
Question
What is the shipping turnaround or lead time to my country outside U.S.?
Click for More
What is the shipping turnaround or lead time to my country outside U.S.?
Answer
International shipping is processed international economy with a “typical” transit time of…
Click for More
Question
What is the difference between buying online and contacting a rep?
Click for More
What is the difference between buying online and contacting a rep?
Answer
If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]
Click for More
Question
How can I estimate my shipping or freight cost?
Click for More
How can I estimate my shipping or freight cost?
Answer
Estimated shipping averages 3-5% of purchase price. For more information, check with your regional representative.
Click for More
Question
How much does an HMT-1 Cost?
Click for More
How much does an HMT-1 Cost?
Answer
The device MSRP is $2500.00 and includes..
Click for More
Question
How do I buy the HMT-1 or HMT-1Z1?
Click for More
How do I buy the HMT-1 or HMT-1Z1?
Answer
You can buy directly from RealWear via our online store where…
Click for More
Question
What is required for an online purchase?
Click for More
What is required for an online purchase?
Answer
Registration, name, address, other shipping and payment information.
Click for More
Question
Where does product ship to?
Click for More
Where does product ship to?
Answer
Here is a complete list of approved countries.
Click for More
Question
How do I get a quote?
Click for More
How do I get a quote?
Answer
To get started on a quote, please complete…
Click for More
Question
Does RealWear keep its products in stock?
Click for More
Does RealWear keep its products in stock?
Answer
Yes, our service level is to maintain product availability for purchasing on demand.
Yes! Depending on the size of the order, we are open to custom solutions. We also will design downloadable 3D printed solutions if needed (check […]
Click for More
Question
What PPE /hardware is my device compatible with?
Click for More
What PPE /hardware is my device compatible with?
Answer
By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]
Click for More
Question
Does HMT-1 or HMT-1Z1 work with a personal Hotspot (ie. handheld device)?
Click for More
Does HMT-1 or HMT-1Z1 work with a personal Hotspot (ie. handheld device)?
Answer
Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]
Click for More
Question
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Click for More
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Answer
Absolutely! With six degrees of freedom, the boom arm can be adjusted…
Click for More
Question
What languages does HMT-1 or HMT-1Z1 support?
Click for More
What languages does HMT-1 or HMT-1Z1 support?
Answer
A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…
Click for More
Question
Can the HMT-1 act like a phone out of the box?
Click for More
Can the HMT-1 act like a phone out of the box?
Answer
You will need to add third-party apps and software. There are dozens of options available. Check with your RealWear rep or reseller for ideas, or […]
Click for More
Question
I require the use of over-ear hearing protection. What does HMT-1 support?
Click for More
I require the use of over-ear hearing protection. What does HMT-1 support?
Answer
ppEarmuffs or over-ear protection cannot be used…
Click for More
Question
What LTE solutions do you provide?
Click for More
What LTE solutions do you provide?
Answer
Here.
Click for More
Question
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Click for More
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Answer
Press and hold the power button on the boom arm side of the device…
Click for More
Question
How do I activate the HMT-1 or HMT-1Z1 flashlight?
Click for More
How do I activate the HMT-1 or HMT-1Z1 flashlight?
Answer
From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…
Click for More
Question
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Click for More
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Answer
HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…
Click for More
Question
Is Cell Service included with the HMT-1 or HMT-1Z1?
Click for More
Is Cell Service included with the HMT-1 or HMT-1Z1?
Answer
No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]
Click for More
Question
What’s the correct way to wear the HMT-1 or HMT-1Z1?
Click for More
What’s the correct way to wear the HMT-1 or HMT-1Z1?
Answer
Position the display pod for use with your dominant eye. TIP: To determine your dominant..
Click for More
Question
How do I adjust the volume of my HMT-1?
Click for More
How do I adjust the volume of my HMT-1?
Answer
You can change the audio settings on your HMT from…
Click for More
Question
How do I attach HMT-1 or HMT-1Z1 to a hard hat/safety helmet?
Click for More
How do I attach HMT-1 or HMT-1Z1 to a hard hat/safety helmet?
Answer
We have special clips with specific hardhat types available in our store. Clips can be
Click for More
Question
Can I save my photos/videos to a SD Card?
Click for More
Can I save my photos/videos to a SD Card?
Answer
Yes. Micro SD Card support is available for both internal and portable functionality…
Click for More
Question
How do I switch to the rear microphones?
Click for More
How do I switch to the rear microphones?
Answer
In situations in which the display pod (micro-display) is not needed, but you want to…
Click for More
Question
How do I best adjust the HMT-1 or HMT-1Z1 display?
Click for More
How do I best adjust the HMT-1 or HMT-1Z1 display?
Answer
Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..
Click for More
Question
How do I navigate around the HMT-1 or HMT-1Z1 device?
Click for More
How do I navigate around the HMT-1 or HMT-1Z1 device?
Answer
Our devices are designed for hands-free work, so the User Interface (UI) is based on a…
Click for More
Question
How do I adjust the brightness of my display?
Click for More
How do I adjust the brightness of my display?
Answer
To adapt your HMT for different lighting conditions you…
We want to use HMTs to provide services to our customer. Is that possible?
Click for More
We want to use HMTs to provide services to our customer. Is that possible?
Answer
Several customers use the HMT-1s for providing premium..
Click for More
Question
How important are exploring all use cases?
Click for More
How important are exploring all use cases?
Answer
There are so many use cases for the device, we do NOT recommend exploring all use cases. We suggest a measured approach, selecting a single […]
Click for More
Question
Which use case has the best ROI?
Click for More
Which use case has the best ROI?
Answer
It will be different for everyone.
Click for More
Question
How do I add software to get the other non-out-of-box solutions?
Click for More
How do I add software to get the other non-out-of-box solutions?
Answer
Feel free to ask us or visit our solution center.
Click for More
Question
What are the primary use cases?
Click for More
What are the primary use cases?
Answer
Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..
Click for More
Question
Where can I find use case information?
Click for More
Where can I find use case information?
Answer
Click to explore use cases.
Click for More
Question
What’s the process for exploring use cases?
Click for More
What’s the process for exploring use cases?
Answer
RealWear has a deployment workshop process. Ask us!
Click for More
Question
Which use case do I start with?
Click for More
Which use case do I start with?
Answer
Determine which use case will deliver the highest ROI. Ask yourself which worker type, which job routing, and where the largest inefficiencies are. Whittle down […]
Click for More
Question
How do I test use cases?
Click for More
How do I test use cases?
Answer
We can provide you workshop materials. Email us at marketing@realwear.com.
How do I activate the HMT-1 or HMT-1Z1 flashlight?
Click for More
How do I activate the HMT-1 or HMT-1Z1 flashlight?
Answer
From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…
Click for More
Question
Is the device certified to be rugged?
Click for More
Is the device certified to be rugged?
Answer
The device is IP66, MIL-STD-810G, with a 2-meter drop test. Water test is here.
Click for More
Question
What are the display specs of the HMT-1 and HMT-1Z1?
Click for More
What are the display specs of the HMT-1 and HMT-1Z1?
Answer
854×480 micro-display (opaque) with 20 degree field..
Click for More
Question
How do I hot swap or change my HMT-1 battery?
Click for More
How do I hot swap or change my HMT-1 battery?
Answer
HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…
Click for More
Question
What is the battery life of the HMT-1/HMT-1Z1 device?
Click for More
What is the battery life of the HMT-1/HMT-1Z1 device?
Answer
The HMT-1 has a large capacity removable, rechargeable battery..
Click for More
Question
What PPE /hardware is my device compatible with?
Click for More
What PPE /hardware is my device compatible with?
Answer
By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]
Click for More
Question
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Click for More
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Answer
Absolutely! With six degrees of freedom, the boom arm can be adjusted…
Can you insert a SIM card into the HMT-1 or HMT-1Z1?
Click for More
Can you insert a SIM card into the HMT-1 or HMT-1Z1?
Answer
RealWear HMTs do not support SIM cards directly in the devices however they can be connected to the internet via Wi-Fi, mobile hotspot or micro-USB […]
Click for More
Question
How do I pair the HMT-1 or HMT-1Z1 to another device via Bluetooth?
Click for More
How do I pair the HMT-1 or HMT-1Z1 to another device via Bluetooth?
Answer
MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…
Click for More
Question
How does HMT-1 or HMT-1Z1 receive updates?
Click for More
How does HMT-1 or HMT-1Z1 receive updates?
Answer
HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…
Click for More
Question
Can I run my existing Android App on HMT-1 or HMT-1Z1?
Click for More
Can I run my existing Android App on HMT-1 or HMT-1Z1?
Answer
Yes. HMT-1 and HMT-1Z1 are standard…
Click for More
Question
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
RealWear has worked with several software providers…
Click for More
Question
Is HMT-1 or HMT-1Z1 compatible with Augmented Reality (AR) applications?
Click for More
Is HMT-1 or HMT-1Z1 compatible with Augmented Reality (AR) applications?
Answer
HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…
Click for More
Question
How do I adjust the brightness of my display?
Click for More
How do I adjust the brightness of my display?
Answer
To adapt your HMT for different lighting conditions you…
Click for More
Question
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Click for More
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
Answer
HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…
Click for More
Question
How Do I Screen Cast HMT-1 or HMT-1Z1 to an External Screen/Monitor?
Click for More
How Do I Screen Cast HMT-1 or HMT-1Z1 to an External Screen/Monitor?
Answer
For instructions on the recommended screen casting approach, see this instruction…
Click for More
Question
How do I connect HMT-1 or HMT-1Z1 to RealWear Explorer?
Click for More
How do I connect HMT-1 or HMT-1Z1 to RealWear Explorer?
Answer
HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…
Click for More
Question
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]
Click for More
Question
How Do I Install/Uninstall Apps on My HMT-1/HMT-1Z1?
Click for More
How Do I Install/Uninstall Apps on My HMT-1/HMT-1Z1?
Answer
Drag and drop .apk files into the RealWear Explorer application with the device…
Click for More
Question
What operating system (OS) runs the HMT-1 or HMT-1Z1?
Click for More
What operating system (OS) runs the HMT-1 or HMT-1Z1?
Answer
Android 8.1. It is specially modified with WearHF to “hands-free” …
Click for More
Question
How do I know if my software is compatible with the HMT-1?
Click for More
How do I know if my software is compatible with the HMT-1?
Answer
There is a growing number of software providers that are optimized for the device. The best
Click for More
Question
How do I customize my own application for the HMT-1 or HMT-1Z1?
Click for More
How do I customize my own application for the HMT-1 or HMT-1Z1?
Answer
Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…
Click for More
Question
What software comes with an HMT-1 out-of-box?
Click for More
What software comes with an HMT-1 out-of-box?
Answer
When you purchase and HMT-1 (with the latest firmware release installed,) and power..
Click for More
Question
How do I add/delete files on my HMT-1 or HMT-1Z1?
Click for More
How do I add/delete files on my HMT-1 or HMT-1Z1?
Answer
To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…
Click for More
Question
Does HMT-1 or HMT-1Z1 have GPS capability?
Click for More
Does HMT-1 or HMT-1Z1 have GPS capability?
Answer
Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…
Click for More
Question
What is Foresight?
Click for More
What is Foresight?
Answer
Foresight is a powerful suite of cloud services for RealWear devices…
Click for More
Question
How do I know if my software is compatible with the HMT-1?
Click for More
How do I know if my software is compatible with the HMT-1?
Answer
The best way is to search our RealWear Ready independent software vendors…
I need to show RoHS compliance, specifically Directive 2011/65/EU on the Restriction of Certain Hazardous Substances in Electrical and Electronic Equipment.
Click for More
I need to show RoHS compliance, specifically Directive 2011/65/EU on the Restriction of Certain Hazardous Substances in Electrical and Electronic Equipment.
Answer
You can access product documentation here:
Click for More
Question
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
RealWear has worked with several software providers…
Click for More
Question
What are the approved countries RealWear devices are certified for?
Click for More
What are the approved countries RealWear devices are certified for?
Does RealWear have Energy Aspect & Energy Certified (ISO 50001).
Click for More
Does RealWear have Energy Aspect & Energy Certified (ISO 50001).
Answer
RealWear does not currently have this certification.
Click for More
Question
Can you confirm that RealWear HMT-1 has Russian safety certifications per TR TS 019/2011 and/or TR TS 012/2011 (ATEX)? Can I get copy of that certifications
Click for More
Can you confirm that RealWear HMT-1 has Russian safety certifications per TR TS 019/2011 and/or TR TS 012/2011 (ATEX)? Can I get copy of that certifications
Does RealWear have a certification program for software?
Click for More
Does RealWear have a certification program for software?
Answer
Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]
Click for More
Question
How can I get product certifications for the HMT-1 or HMT-1Z1 in my country?
Click for More
How can I get product certifications for the HMT-1 or HMT-1Z1 in my country?
Answer
You can get your certification information by filling out this form.