Questions Answered

Use tabs to select a category, click on cards to expand the questions.

The device MSRP is $2500.00 and includes..

If you purchase directly from our shop your product will be shipped from the US and Hong Kong. However, we have resellers around the world […]

Yes, our service level is to maintain product availability for purchasing on demand.

Estimated shipping averages 3-5% of purchase price.  For more information, check with your regional representative. 

Here is a complete list of approved countries.

To get started on a quote, please complete…

You can buy directly from RealWear via our online store where…

Registration, name, address, other shipping and payment information.

If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]

International shipping is processed international economy with a “typical” transit time of…

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

In situations in which the display pod (micro-display) is not needed, but you want to…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

Our devices are designed for hands-free work, so the User Interface (UI) is based on a…

Here.

Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]

Press and hold the power button on the boom arm side of the device…

A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…

ppEarmuffs or over-ear protection cannot be used…

We have special clips with specific hardhat types available in our store. Clips can be

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

You will need to add third-party apps and software. There are dozens of options available.  Check with your RealWear rep or reseller for ideas, or […]

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

Yes. Micro SD Card support is available for both internal and portable functionality…

You can change the audio settings on your HMT from…

To adapt your HMT for different lighting conditions you…

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

Several customers use the HMT-1s for providing premium..

RealWear has a deployment workshop process.  Ask us!

It will be different for everyone.

Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..

Determine which use case will deliver the highest ROI.  Ask yourself which worker type, which job routing, and where the largest inefficiencies are.  Whittle down […]

Feel free to ask us or visit our solution center.

Click to explore use cases.

We can provide you workshop materials. Email us at marketing@realwear.com.

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

Visual Assist Document Navigator

ppEarmuffs or over-ear protection cannot be used…

We have special clips with specific hardhat types available in our store. Clips can be

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

854×480 micro-display (opaque) with 20 degree field..

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

HMT-1 is built to last in industrial environments…

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

The HMT-1 has a large capacity removable, rechargeable battery..

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

The HMT-1 weighs about 380 grams…

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.

Press and hold the power button on the boom arm side of the device…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

RealWear HMTs do not support SIM cards directly in the devices however they can be connected to the internet via Wi-Fi, mobile hotspot or micro-USB […]

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…

HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…

There is a growing number of software providers that are optimized for the device. The best

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

RealWear has worked with several software providers…

To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…

The best way is to search our RealWear Ready independent software vendors…

Drag and drop .apk files into the RealWear Explorer application with the device…

Foresight is a powerful suite of cloud services for RealWear devices…

When you purchase and HMT-1 (with the latest firmware release installed,) and power..

For instructions on the recommended screen casting approach, see this instruction…

Yes. HMT-1 and HMT-1Z1 are standard…

Android 8.1. It is specially modified with WearHF to “hands-free” …

To adapt your HMT for different lighting conditions you…

HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…

You can access product documentation here:

RealWear does not currently have this certification.

Approved Countries

W-9 form

RealWear has worked with several software providers…

HMT-1  battery certification documentHMT-1Z1 battery certification document

You can get your certification information by filling out this form. 

The HMT-1 has: ECCN code: 5A992. HTS code: 8471 30 0100. 

We do not have a CCATS registration for our devices.

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

Certification Request

Visit here.

Click to download the pdf.

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

Android 8.1. It is specially modified with WearHF to “hands-free” …

ppEarmuffs or over-ear protection cannot be used…

Visit here.

You can change the audio settings on your HMT from…

Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

W-9 form

You can get your certification information by filling out this form. 

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

The device MSRP is $2500.00 and includes..

HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…

For instructions on the recommended screen casting approach, see this instruction…

The HMT-1 has a large capacity removable, rechargeable battery..

International shipping is processed international economy with a “typical” transit time of…

We have special clips with specific hardhat types available in our store. Clips can be

Several customers use the HMT-1s for providing premium..

We do not have a CCATS registration for our devices.

There is a growing number of software providers that are optimized for the device. The best

Yes. HMT-1 and HMT-1Z1 are standard…

Click to explore use cases.

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

Approved Countries

Here is a complete list of approved countries.

It will be different for everyone.

Registration, name, address, other shipping and payment information.

RealWear has a deployment workshop process.  Ask us!

You can access product documentation here:

Certification Request

The HMT-1 weighs about 380 grams…

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

Drag and drop .apk files into the RealWear Explorer application with the device…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

You can buy directly from RealWear via our online store where…

854×480 micro-display (opaque) with 20 degree field..

Foresight is a powerful suite of cloud services for RealWear devices…

HMT-1 is built to last in industrial environments…

Our devices are designed for hands-free work, so the User Interface (UI) is based on a…

RealWear has worked with several software providers…

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

Visual Assist Document Navigator

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.

HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

Our customers have multiple options for securing their HMT-1 or HMT-1Z1 devices on…

Determine which use case will deliver the highest ROI.  Ask yourself which worker type, which job routing, and where the largest inefficiencies are.  Whittle down […]

When you purchase and HMT-1 (with the latest firmware release installed,) and power..

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

We can provide you workshop materials. Email us at marketing@realwear.com.

Use tabs to select a category, click on cards to expand the questions.