Questions Answered

Use tabs to select a category, click on cards to expand the questions.

The device MSRP is $2500.00 and includes..

Yes, our service level is to maintain product availability for purchasing on demand.

If you purchase directly from our shop your product will be shipped from the US and Hong Kong. However, we have resellers around the world […]

Estimated shipping averages 3-5% of purchase price.  For more information, check with your regional representative. 

To get started on a quote, please complete…

Registration, name, address, other shipping and payment information.

International shipping is processed international economy with a “typical” transit time of…

Here is a complete list of approved countries.

You can buy directly from RealWear via our online store where…

If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]

ppEarmuffs or over-ear protection cannot be used…

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

Press and hold the power button on the boom arm side of the device…

A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…

To adapt your HMT for different lighting conditions you…

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

Here.

We have special clips with specific hardhat types available in our store. Clips can be

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]

You will need to add third-party apps and software. There are dozens of options available.  Check with your RealWear rep or reseller for ideas, or […]

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

Our devices are designed for hands-free work, so the User Interface (UI) is based on a…

In situations in which the display pod (micro-display) is not needed, but you want to…

Yes. Micro SD Card support is available for both internal and portable functionality…

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

You can change the audio settings on your HMT from…

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

It will be different for everyone.

We can provide you workshop materials. Email us at marketing@realwear.com.

RealWear has a deployment workshop process.  Ask us!

Several customers use the HMT-1s for providing premium..

Click to explore use cases.

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

Determine which use case will deliver the highest ROI.  Ask yourself which worker type, which job routing, and where the largest inefficiencies are.  Whittle down […]

Feel free to ask us or visit our solution center.

Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..

Visual Assist Document Navigator

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

We have special clips with specific hardhat types available in our store. Clips can be

ppEarmuffs or over-ear protection cannot be used…

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

HMT-1 is built to last in industrial environments…

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

The HMT-1 weighs about 380 grams…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

Press and hold the power button on the boom arm side of the device…

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

The HMT-1 has a large capacity removable, rechargeable battery..

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

854×480 micro-display (opaque) with 20 degree field..

Drag and drop .apk files into the RealWear Explorer application with the device…

RealWear HMTs do not support SIM cards directly in the devices however they can be connected to the internet via Wi-Fi, mobile hotspot or micro-USB […]

Foresight is a powerful suite of cloud services for RealWear devices…

Yes. HMT-1 and HMT-1Z1 are standard…

When you purchase and HMT-1 (with the latest firmware release installed,) and power..

To adapt your HMT for different lighting conditions you…

There is a growing number of software providers that are optimized for the device. The best

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

Android 8.1. It is specially modified with WearHF to “hands-free” …

To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…

HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

For instructions on the recommended screen casting approach, see this instruction…

The best way is to search our RealWear Ready independent software vendors…

HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…

RealWear has worked with several software providers…

HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

We do not have a CCATS registration for our devices.

Approved Countries

You can get your certification information by filling out this form. 

Visit here.

RealWear has worked with several software providers…

Certification Request

W-9 form

Click to download the pdf.

HMT-1  battery certification documentHMT-1Z1 battery certification document

RealWear does not currently have this certification.

The HMT-1 has: ECCN code: 5A992. HTS code: 8471 30 0100. 

You can access product documentation here:

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

Several customers use the HMT-1s for providing premium..

The best way is to search our RealWear Ready independent software vendors…

Our customers have multiple options for securing their HMT-1 or HMT-1Z1 devices on…

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…

To get started on a quote, please complete…

Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..

Registration, name, address, other shipping and payment information.

We do not have a CCATS registration for our devices.

You can get your certification information by filling out this form. 

Here.

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

HMT-1  battery certification documentHMT-1Z1 battery certification document

We have special clips with specific hardhat types available in our store. Clips can be

Press and hold the power button on the boom arm side of the device…

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

Visual Assist Document Navigator

ppEarmuffs or over-ear protection cannot be used…

You can access product documentation here:

We can provide you workshop materials. Email us at marketing@realwear.com.

HMT-1 is built to last in industrial environments…

It will be different for everyone.

A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

RealWear does not currently have this certification.

You can change the audio settings on your HMT from…

Yes. Micro SD Card support is available for both internal and portable functionality…

Determine which use case will deliver the highest ROI.  Ask yourself which worker type, which job routing, and where the largest inefficiencies are.  Whittle down […]

The device MSRP is $2500.00 and includes..

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

Click to download the pdf.

Android 8.1. It is specially modified with WearHF to “hands-free” …

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

W-9 form

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

In situations in which the display pod (micro-display) is not needed, but you want to…

Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…

Yes, our service level is to maintain product availability for purchasing on demand.

RealWear has a deployment workshop process.  Ask us!

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

Visit here.

HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

For instructions on the recommended screen casting approach, see this instruction…

Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]

You can buy directly from RealWear via our online store where…

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

RealWear HMTs do not support SIM cards directly in the devices however they can be connected to the internet via Wi-Fi, mobile hotspot or micro-USB […]

854×480 micro-display (opaque) with 20 degree field..

Foresight is a powerful suite of cloud services for RealWear devices…

There is a growing number of software providers that are optimized for the device. The best

Click to explore use cases.