Questions Answered

Use tabs to select a category, click on cards to expand the questions.

To get started on a quote, please complete…

Estimated shipping averages 3-5% of purchase price.  For more information, check with your regional representative. 

We have resellers around the world.

International shipping is processed international economy with a “typical” transit time of…

The device MSRP is $2500.00 and includes..

If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]

You can buy directly from RealWear via our online store where…

https://www.realwear.com/approved-countries/

Yes, our service level is to maintain product availability for purchasing on demand.

Registration, name, address, other shipping and payment information.

A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…

ppEarmuffs or over-ear protection cannot be used…

In situations in which the display pod (micro-display) is not needed, but you want to…

We have special clips with specific hardhat types available in our store. Clips can be

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

Bluetooth via personal hotspot, external pack, Wi-Fi.  It can also work with private LTE networks (ie OnGo/CBRS). We sell a custom designed LTE modem and […]

Yes. Micro SD Card support is available for both internal and portable functionality…

Our devices are designed for hands-free work, so the User Interface (UI) is based on a…

Here.

You will need to add third-party apps and software. There are dozens of options available.  Check with your RealWear rep or reseller for ideas, or […]

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

To adapt your HMT for different lighting conditions you…

Press and hold the power button on the boom arm side of the device…

You can change the audio settings on your HMT from…

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

Determine which use case will deliver the highest ROI.  Ask yourself which worker type, which job routing, and where the largest inefficiencies are.  Whittle down […]

We can provide you workshop materials. Email us at marketing@realwear.com.

Several customers use the HMT-1s for providing premium..

Click to explore use cases.

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

Visual Assist Document Navigator

RealWear has a deployment workshop process.  Ask us!

It will be different for everyone.

Feel free to ask us or visit our solution center.

Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

We have special clips with specific hardhat types available in our store. Clips can be

ppEarmuffs or over-ear protection cannot be used…

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

The HMT-1 weighs about 380 grams…

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.

854×480 micro-display (opaque) with 20 degree field..

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

The HMT-1 has a large capacity removable, rechargeable battery..

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

HMT-1 is built to last in industrial environments…

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

Press and hold the power button on the boom arm side of the device…

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…

To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…

HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…

Foresight is a powerful suite of cloud services for RealWear devices…

HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…

There is a growing number of software providers that are optimized for the device. The best

The best way is to search our RealWear Ready independent software vendors…

When you purchase and HMT-1 (with the latest firmware release installed,) and power..

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

For instructions on the recommended screen casting approach, see this instruction…

To adapt your HMT for different lighting conditions you…

Yes. HMT-1 and HMT-1Z1 are standard…

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

Drag and drop .apk files into the RealWear Explorer application with the device…

RealWear has worked with several software providers…

Android 8.1. It is specially modified with WearHF to “hands-free” …

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…

The HMT-1 has: ECCN code: 5A992. HTS code: 8471 30 0100. 

Click to download the pdf.

You can get your certification information by filling out this form. 

W-9 form

https://www.realwear.com/approved-countries/

https://www.realwear.com/certification-request/

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

HMT-1  battery certification documentHMT-1Z1 battery certification document

RealWear has worked with several software providers…

Visit here.

We do not have a CCATS registration for our devices.

HMT-1 RoHS HMT-1Z1 RoHS

RealWear does not currently have this certification.

For instructions on the recommended screen casting approach, see this instruction…

The device MSRP is $2500.00 and includes..

We do not have a CCATS registration for our devices.

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

Click to explore use cases.

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

Press and hold the power button on the boom arm side of the device…

There is a growing number of software providers that are optimized for the device. The best

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

https://www.realwear.com/certification-request/

https://www.realwear.com/approved-countries/

Here.

HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.

In situations in which the display pod (micro-display) is not needed, but you want to…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

Feel free to ask us or visit our solution center.

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

RealWear has worked with several software providers…

Yes. HMT-1 and HMT-1Z1 are standard…

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

HMT-1 RoHS HMT-1Z1 RoHS

Several customers use the HMT-1s for providing premium..

Foresight is a powerful suite of cloud services for RealWear devices…

You will need to add third-party apps and software. There are dozens of options available.  Check with your RealWear rep or reseller for ideas, or […]

The HMT-1 has a large capacity removable, rechargeable battery..

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

It will be different for everyone.

HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…

We can provide you workshop materials. Email us at marketing@realwear.com.

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

To get started on a quote, please complete…

The HMT-1 has: ECCN code: 5A992. HTS code: 8471 30 0100. 

Yes. Micro SD Card support is available for both internal and portable functionality…

Bluetooth via personal hotspot, external pack, Wi-Fi.  It can also work with private LTE networks (ie OnGo/CBRS). We sell a custom designed LTE modem and […]

Yes, our service level is to maintain product availability for purchasing on demand.

RealWear does not currently have this certification.

Estimated shipping averages 3-5% of purchase price.  For more information, check with your regional representative. 

Android 8.1. It is specially modified with WearHF to “hands-free” …

You can get your certification information by filling out this form. 

The HMT-1 weighs about 380 grams…

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

Click to download the pdf.

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

The best way is to search our RealWear Ready independent software vendors…

Our customers have multiple options for securing their HMT-1 or HMT-1Z1 devices on…

If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

Use tabs to select a category, click on cards to expand the questions.

You can change the audio settings on your HMT from…

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

HMT-1  battery certification documentHMT-1Z1 battery certification document

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

ppEarmuffs or over-ear protection cannot be used…

Visual Assist Document Navigator

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

RealWear has a deployment workshop process.  Ask us!

W-9 form