Questions Answered

Use tabs to select a category, click on cards to expand the questions.

Yes, our service level is to maintain product availability for purchasing on demand.

If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]

https://www.realwear.com/approved-countries/

Estimated shipping averages 3-5% of purchase price.  For more information, check with your regional representative. 

The device MSRP is $2500.00 and includes..

To get started on a quote, please complete…

International shipping is processed international economy with a “typical” transit time of…

Registration, name, address, other shipping and payment information.

You can buy directly from RealWear via our online store where…

We have resellers around the world.

You will need to add third-party apps and software. There are dozens of options available.  Check with your RealWear rep or reseller for ideas, or […]

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

Yes. Micro SD Card support is available for both internal and portable functionality…

In situations in which the display pod (micro-display) is not needed, but you want to…

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

To adapt your HMT for different lighting conditions you…

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

Bluetooth via personal hotspot, external pack, Wi-Fi.  It can also work with private LTE networks (ie OnGo/CBRS). We sell a custom designed LTE modem and […]

Our devices are designed for hands-free work, so the User Interface (UI) is based on a…

Press and hold the power button on the boom arm side of the device…

We have special clips with specific hardhat types available in our store. Clips can be

A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

ppEarmuffs or over-ear protection cannot be used…

You can change the audio settings on your HMT from…

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

Here.

Several customers use the HMT-1s for providing premium..

We can provide you workshop materials. Email us at marketing@realwear.com.

RealWear has a deployment workshop process.  Ask us!

It will be different for everyone.

Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..

Feel free to ask us or visit our solution center.

Click to explore use cases.

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

Visual Assist Document Navigator

Determine which use case will deliver the highest ROI.  Ask yourself which worker type, which job routing, and where the largest inefficiencies are.  Whittle down […]

We have special clips with specific hardhat types available in our store. Clips can be

ppEarmuffs or over-ear protection cannot be used…

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

The HMT-1 weighs about 380 grams…

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

Press and hold the power button on the boom arm side of the device…

854×480 micro-display (opaque) with 20 degree field..

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

The HMT-1 has a large capacity removable, rechargeable battery..

HMT-1 is built to last in industrial environments…

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

For instructions on the recommended screen casting approach, see this instruction…

HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…

To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…

The best way is to search our RealWear Ready independent software vendors…

Foresight is a powerful suite of cloud services for RealWear devices…

To adapt your HMT for different lighting conditions you…

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

Android 8.1. It is specially modified with WearHF to “hands-free” …

HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…

Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…

RealWear has worked with several software providers…

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

There is a growing number of software providers that are optimized for the device. The best

When you purchase and HMT-1 (with the latest firmware release installed,) and power..

Yes. HMT-1 and HMT-1Z1 are standard…

HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…

Drag and drop .apk files into the RealWear Explorer application with the device…

The HMT-1 has: ECCN code: 5A992. HTS code: 8471 30 0100. 

You can get your certification information by filling out this form. 

RealWear does not currently have this certification.

Click to download the pdf.

HMT-1  battery certification documentHMT-1Z1 battery certification document

https://www.realwear.com/approved-countries/

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

RealWear has worked with several software providers…

W-9 form

Visit here.

https://www.realwear.com/certification-request/

We do not have a CCATS registration for our devices.

HMT-1 RoHS HMT-1Z1 RoHS

International shipping is processed international economy with a “typical” transit time of…

HMT-1 RoHS HMT-1Z1 RoHS

HMT-1 is built to last in industrial environments…

HMT-1  battery certification documentHMT-1Z1 battery certification document

Android 8.1. It is specially modified with WearHF to “hands-free” …

Estimated shipping averages 3-5% of purchase price.  For more information, check with your regional representative. 

In situations in which the display pod (micro-display) is not needed, but you want to…

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

Our devices are designed for hands-free work, so the User Interface (UI) is based on a…

You will need to add third-party apps and software. There are dozens of options available.  Check with your RealWear rep or reseller for ideas, or […]

Yes, our service level is to maintain product availability for purchasing on demand.

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

We can provide you workshop materials. Email us at marketing@realwear.com.

Our customers have multiple options for securing their HMT-1 or HMT-1Z1 devices on…

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…

HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…

To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..

Bluetooth via personal hotspot, external pack, Wi-Fi.  It can also work with private LTE networks (ie OnGo/CBRS). We sell a custom designed LTE modem and […]

You can buy directly from RealWear via our online store where…

Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…

A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…

To adapt your HMT for different lighting conditions you…

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

You can change the audio settings on your HMT from…

For instructions on the recommended screen casting approach, see this instruction…

If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]

We do not have a CCATS registration for our devices.

There is a growing number of software providers that are optimized for the device. The best

RealWear does not currently have this certification.

The HMT-1 has a large capacity removable, rechargeable battery..

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

W-9 form

https://www.realwear.com/certification-request/

The device MSRP is $2500.00 and includes..

Visual Assist Document Navigator

The HMT-1 has: ECCN code: 5A992. HTS code: 8471 30 0100. 

The HMT-1 weighs about 380 grams…

Click to download the pdf.

ppEarmuffs or over-ear protection cannot be used…

Yes. Micro SD Card support is available for both internal and portable functionality…

Press and hold the power button on the boom arm side of the device…

The best way is to search our RealWear Ready independent software vendors…

Drag and drop .apk files into the RealWear Explorer application with the device…

854×480 micro-display (opaque) with 20 degree field..

We have resellers around the world.

Several customers use the HMT-1s for providing premium..

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

Visit here.

You can get your certification information by filling out this form. 

Here.