Questions Answered

Use tabs to select a category, click on cards to expand the questions.

If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]

https://www.realwear.com/approved-countries/

The device MSRP is $2500.00 and includes..

Yes, our service level is to maintain product availability for purchasing on demand.

You can buy directly from RealWear via our online store where…

International shipping is processed international economy with a “typical” transit time of…

Estimated shipping averages 3-5% of purchase price.  For more information, check with your regional representative. 

Registration, name, address, other shipping and payment information.

We have resellers around the world.

To get started on a quote, please complete…

You can change the audio settings on your HMT from…

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

Press and hold the power button on the boom arm side of the device…

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

You will need to add third-party apps and software. There are dozens of options available.  Check with your RealWear rep or reseller for ideas, or […]

Here.

We have special clips with specific hardhat types available in our store. Clips can be

To adapt your HMT for different lighting conditions you…

A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

Our devices are designed for hands-free work, so the User Interface (UI) is based on a…

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

In situations in which the display pod (micro-display) is not needed, but you want to…

ppEarmuffs or over-ear protection cannot be used…

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

Yes. Micro SD Card support is available for both internal and portable functionality…

Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..

Several customers use the HMT-1s for providing premium..

Feel free to ask us or visit our solution center.

It will be different for everyone.

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

Determine which use case will deliver the highest ROI.  Ask yourself which worker type, which job routing, and where the largest inefficiencies are.  Whittle down […]

We can provide you workshop materials. Email us at marketing@realwear.com.

RealWear has a deployment workshop process.  Ask us!

Click to explore use cases.

Visual Assist Document Navigator

We have special clips with specific hardhat types available in our store. Clips can be

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

ppEarmuffs or over-ear protection cannot be used…

The HMT-1 weighs about 380 grams…

By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]

HMT-1 is built to last in industrial environments…

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

Press and hold the power button on the boom arm side of the device…

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

The HMT-1 has a large capacity removable, rechargeable battery..

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.

Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

Yes!  Depending on the size of the order, we are open to custom solutions.  We also will design downloadable 3D printed solutions if needed (check […]

HMT-1 Only:
When your HMT-1 battery is running low and you are in the middle of a job…

854×480 micro-display (opaque) with 20 degree field..

To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…

RealWear has worked with several software providers…

HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…

HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…

HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…

Android 8.1. It is specially modified with WearHF to “hands-free” …

The best way is to search our RealWear Ready independent software vendors…

Drag and drop .apk files into the RealWear Explorer application with the device…

For instructions on the recommended screen casting approach, see this instruction…

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

Yes. HMT-1 and HMT-1Z1 are standard…

There is a growing number of software providers that are optimized for the device. The best

RealWear HMTs do not support SIM cards directly in the devices however they can be connected to the internet via Wi-Fi, mobile hotspot or micro-USB […]

HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…

Foresight is a powerful suite of cloud services for RealWear devices…

Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…

To adapt your HMT for different lighting conditions you…

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

When you purchase and HMT-1 (with the latest firmware release installed,) and power..

RealWear has worked with several software providers…

https://www.realwear.com/approved-countries/

The HMT-1 has: ECCN code: 5A992. HTS code: 8471 30 0100. 

We do not have a CCATS registration for our devices.

Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]

W-9 form

RealWear does not currently have this certification.

HMT-1 RoHS HMT-1Z1 RoHS

You can get your certification information by filling out this form. 

HMT-1  battery certification documentHMT-1Z1 battery certification document

Click to download the pdf.

Visit here.

https://www.realwear.com/certification-request/

We do not have a CCATS registration for our devices.

Our devices are designed for hands-free work, so the User Interface (UI) is based on a…

You can get your certification information by filling out this form. 

Click to download the pdf.

To adapt your HMT for different lighting conditions you…

ppEarmuffs or over-ear protection cannot be used…

To get started on a quote, please complete…

Yes. Micro SD Card support is available for both internal and portable functionality…

Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..

Press and hold the power button on the boom arm side of the device…

The best way is to search our RealWear Ready independent software vendors…

We have special clips with specific hardhat types available in our store. Clips can be

Click to explore use cases.

From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…

HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…

When you purchase and HMT-1 (with the latest firmware release installed,) and power..

https://www.realwear.com/certification-request/

https://www.realwear.com/approved-countries/

The device is IP66, MIL-STD-810G, with a 2-meter drop test.  Water test is here.   

Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]

Position the display pod for use with your dominant eye. TIP: To determine your dominant..

We have resellers around the world.

HMT-1 is built to last in industrial environments…

Absolutely! With six degrees of freedom, the boom arm can be adjusted…

HMT-1 is a purpose-built, industrial-grade Head-Mounted Tablet designed for rugged use..

Registration, name, address, other shipping and payment information.

Feel free to ask us or visit our solution center.

https://www.realwear.com/approved-countries/

There are so many use cases for the device, we do NOT recommend exploring all use cases.  We suggest a measured approach, selecting a single […]

We can provide you workshop materials. Email us at marketing@realwear.com.

https://marketing.realwear.com/hubfs/HMT-1Z1-Assets/FAQ%20Sheet%20-%20HMT-1%20v%20HMT-1z1.pdf

HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.

Determine which use case will deliver the highest ROI.  Ask yourself which worker type, which job routing, and where the largest inefficiencies are.  Whittle down […]

MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…

In situations in which the display pod (micro-display) is not needed, but you want to…

Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…

Several customers use the HMT-1s for providing premium..

The HMT-1 has a large capacity removable, rechargeable battery..

The HMT-1 weighs about 380 grams…

The device MSRP is $2500.00 and includes..

No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]

International shipping is processed international economy with a “typical” transit time of…

Our customers have multiple options for securing their HMT-1 or HMT-1Z1 devices on…

To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…

Yes, our service level is to maintain product availability for purchasing on demand.

Yes. HMT-1 and HMT-1Z1 are standard…

HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…

You can change the audio settings on your HMT from…

If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]

HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…

Visit here.

Here.

RealWear has a deployment workshop process.  Ask us!

Drag and drop .apk files into the RealWear Explorer application with the device…

For instructions on the recommended screen casting approach, see this instruction…

You will need to add third-party apps and software. There are dozens of options available.  Check with your RealWear rep or reseller for ideas, or […]