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How do I use this FAQ?
Use tabs to select a category, click on cards to expand the questions.
What is the difference between buying online and contacting a rep?
If you purchase online, you will be registered and it’s fast and self-service. However, we have amazing partners! For local options, we always suggest that […]
Where does the product ship from?
If you purchase directly from our shop your product will be shipped from the US and Hong Kong. However, we have resellers around the world […]
How can I estimate my shipping or freight cost?
Estimated shipping averages 3-5% of purchase price. For more information, check with your regional representative.
Where does product ship to?
Here is a complete list of approved countries.
What is required for an online purchase?
Registration, name, address, other shipping and payment information.
How do I buy the HMT-1 or HMT-1Z1?
You can buy directly from RealWear via our online store where…
Does RealWear keep its products in stock?
Yes, our service level is to maintain product availability for purchasing on demand.
What is the shipping turnaround or lead time to my country outside U.S.?
International shipping is processed international economy with a “typical” transit time of…
How much does an HMT-1 Cost?
The device MSRP is $2500.00 and includes..
How do I get a quote?
To get started on a quote, please complete…
What LTE solutions do you provide?
Can I wear HMT-1 or HMT-1Z1 with safety glasses?
Absolutely! With six degrees of freedom, the boom arm can be adjusted…
Does HMT-1 or HMT-1Z1 work with a personal Hotspot (ie. handheld device)?
Yes. RealWear HMTs can be connected to a personal hotspot however please check with your IT Administrator for company security procedures. Bluetooth is enabled via […]
How do I navigate around the HMT-1 or HMT-1Z1 device?
Our devices are designed for hands-free work, so the User Interface (UI) is based on a…
How do I adjust the brightness of my display?
To adapt your HMT for different lighting conditions you…
What PPE /hardware is my device compatible with?
By design, our system platform is the world’s most open, flexible and configurable by design. We’ve tested a number of solutions and have posted them […]
How do I attach HMT-1 or HMT-1Z1 to a hard hat/safety helmet?
We have special clips with specific hardhat types available in our store. Clips can be
Is Cell Service included with the HMT-1 or HMT-1Z1?
No. The device itself is not a cell phone. See the LTE Modem option. Additional software is required for video conferencing and Wifi or bluetooth […]
How do I power on/off the HMT-1 or HMT-1Z1 Wearable Computing Device?
Press and hold the power button on the boom arm side of the device…
How do I adjust the volume of my HMT-1?
You can change the audio settings on your HMT from…
What languages does HMT-1 or HMT-1Z1 support?
A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese…
How do I best adjust the HMT-1 or HMT-1Z1 display?
Make sure that you are using your dominant eye and that HMT-1/HMT-1Z1 is adjusted..
What’s the correct way to wear the HMT-1 or HMT-1Z1?
Position the display pod for use with your dominant eye. TIP: To determine your dominant..
Does RealWear make custom solutions?
Yes! Depending on the size of the order, we are open to custom solutions. We also will design downloadable 3D printed solutions if needed (check […]
Can the HMT-1 act like a phone out of the box?
You will need to add third-party apps and software. There are dozens of options available. Check with your RealWear rep or reseller for ideas, or […]
How do I switch to the rear microphones?
In situations in which the display pod (micro-display) is not needed, but you want to…
I require the use of over-ear hearing protection. What does HMT-1 support?
ppEarmuffs or over-ear protection cannot be used…
How do I activate the HMT-1 or HMT-1Z1 flashlight?
From the home screen, say ‘My Controls’ to launch the Control Panel, then say ‘Flashlight on’…
Can I save my photos/videos to a SD Card?
Yes. Micro SD Card support is available for both internal and portable functionality…
How do I connect HMT-1 or HMT-1Z1 to Wi-Fi?
HMT-1 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure…
We want to use HMTs to provide services to our customer. Is that possible?
Several customers use the HMT-1s for providing premium..
How important are exploring all use cases?
There are so many use cases for the device, we do NOT recommend exploring all use cases. We suggest a measured approach, selecting a single […]
What are the primary use cases?
Visual Assist*Document Navigator*Digital WorkflowData VisualizationRemote Mentor *Out of box. Also, device includes a hands-free flashlight..
Which use case do I start with?
Determine which use case will deliver the highest ROI. Ask yourself which worker type, which job routing, and where the largest inefficiencies are. Whittle down […]
What’s the process for exploring use cases?
RealWear has a deployment workshop process. Ask us!
Which use cases are out of the box?
Visual Assist Document Navigator
Which use case has the best ROI?
It will be different for everyone.
Where can I find use case information?
Click to explore use cases.
How do I test use cases?
We can provide you workshop materials. Email us at firstname.lastname@example.org.
How do I add software to get the other non-out-of-box solutions?
Feel free to ask us or visit our solution center.
How do I clean HMT-1 (ie. during Covid?)
HMT Cleaning handout (PDF). Updated information may be located on this page in our knowledge center.
What are the memory/storage specs of the HMT-1 and HMT-1Z1?
HMT-1 and HMT-1Z1 have 2 GB RAM / 16 GB onboard flash…
What is the weight of the HMT-1/HMT-1Z1?
The HMT-1 weighs about 380 grams…
Is the device certified to be rugged?
The device is IP66, MIL-STD-810G, with a 2-meter drop test. Water test is here.
Exactly how rugged is the HMT-1?
HMT-1 is built to last in industrial environments…
How do I hot swap or change my HMT-1 battery?
When your HMT-1 battery is running low and you are in the middle of a job…
What is the battery life of the HMT-1/HMT-1Z1 device?
The HMT-1 has a large capacity removable, rechargeable battery..
What are the main differences between HMT-1 and HMT-1Z1
What are the display specs of the HMT-1 and HMT-1Z1?
854×480 micro-display (opaque) with 20 degree field..
How Do I Install/Uninstall Apps on My HMT-1/HMT-1Z1?
Drag and drop .apk files into the RealWear Explorer application with the device…
Can I run my existing Android App on HMT-1 or HMT-1Z1?
Yes. HMT-1 and HMT-1Z1 are standard…
Is HMT-1 or HMT-1Z1 compatible with Augmented Reality (AR) applications?
HMT-1 is designed primarily for non-immersive tablet or smartphone style applications…
How do I know if my software is compatible with the HMT-1?
The best way is to search our RealWear Ready independent software vendors…
How does HMT-1 or HMT-1Z1 receive updates?
HMT-1 and HMT-1Z1 support Firmware over-the-air (OTA) updates which will be pushed…
Does HMT-1 or HMT-1Z1 have GPS capability?
Yes. HMT-1 and HMT-1Z1 have assisted GPS. In addition, they have gyroscopes…
Does RealWear have a certification program for software?
Yes, we’ve worked with hundreds of software providers over the years based on customer requests. It’s best always to check with the software vendor directly […]
There is a growing number of software providers that are optimized for the device. The best
What software comes with an HMT-1 out-of-box?
When you purchase and HMT-1 (with the latest firmware release installed,) and power..
RealWear has worked with several software providers…
How Do I Screen Cast HMT-1 or HMT-1Z1 to an External Screen/Monitor?
For instructions on the recommended screen casting approach, see this instruction…
What operating system (OS) runs the HMT-1 or HMT-1Z1?
Android 8.1. It is specially modified with WearHF to “hands-free” …
How do I add/delete files on my HMT-1 or HMT-1Z1?
To add or delete files, you can say ‘My Files’ and navigate to either ‘My Photos’…
What is Foresight?
Foresight is a powerful suite of cloud services for RealWear devices…
How do I customize my own application for the HMT-1 or HMT-1Z1?
Visit https://realwear.com/knowledge-center/developer/ for tutorials and sample code…
Can you insert a SIM card into the HMT-1 or HMT-1Z1?
RealWear HMTs do not support SIM cards directly in the devices however they can be connected to the internet via Wi-Fi, mobile hotspot or micro-USB […]
How do I connect HMT-1 or HMT-1Z1 to RealWear Explorer?
HMT-1 can be connected to RealWear Explorer (RWExplorer) using the USB-C…
How do I pair the HMT-1 or HMT-1Z1 to another device via Bluetooth?
MT-1 and HMT-1Z1 allow access to standard Android settings including Bluetooth pairing…
Can you provide the ATEX , IECEx certificate for RealWear HMT-1Z1
Click to download the pdf.
Can you confirm that RealWear HMT-1 has Russian safety certifications per TR TS 019/2011 and/or TR TS 012/2011 (ATEX)? Can I get copy of that certifications
Has RealWear acquired the Technical Standards Conformity Certification in Japan?
Does RealWear have Energy Aspect & Energy Certified (ISO 50001).
RealWear does not currently have this certification.
What are the approved countries RealWear devices are certified for?
I need to show RoHS compliance, specifically Directive 2011/65/EU on the Restriction of Certain Hazardous Substances in Electrical and Electronic Equipment.
You can access product documentation here:
Do you have a CCATS registration for your devices?
We do not have a CCATS registration for our devices.
Can you please send me the battery certification information?
HMT-1 battery certification documentHMT-1Z1 battery certification document
How can I get product certifications for the HMT-1 or HMT-1Z1 in my country?
You can get your certification information by filling out this form.
Where can we find your W-9 form?
Could you help me to provide the ECCN and HTS.
The HMT-1 has: ECCN code: 5A992. HTS code: 8471 30 0100.
What are my options for security on the HMT-1 or HMT-1Z1?
Our customers have multiple options for securing their HMT-1 or HMT-1Z1 devices on…
What is the difference between HMT-1 and HMT-1Z1?
HMT-1 is a purpose-built, industrial-grade Head-Mounted Tablet designed for rugged use..