About TotalEnergies SE
TotalEnergies SE is a global energy company, active in over 130 countries, specializing in the production and marketing of fuels, natural gas, and low-carbon electricity. The company is committed to delivering safer, cleaner, and more affordable energy worldwide.
The Problem
TotalEnergies faced significant hurdles in maintaining their intricate refinery equipment. With advanced technology integrated into their operations, routine maintenance often required halting production to bring in specialists. This process was not only time-consuming but also incurred high costs, primarily due to the need for expert travel to various locations. The complexity of equipment and the global spread of their operations exacerbated these challenges, leading to prolonged downtimes and inefficiencies.
TotalEnergies adopted RealWear HMT-1Z1® headsets, coupled with Microsoft Teams, to transform their maintenance workflow. These hands-free headsets enabled on-site workers to immediately connect with experts worldwide, facilitating real-time collaboration for equipment diagnosis and repair.
The HMT-1Z1®'s rugged design, compatible with personal protective equipment, allowed technicians to access digital materials and consult with specialists while fully engaged in their tasks.
This integration of advanced communication technology streamlined the repair process, allowing for more rapid and accurate problem-solving without the delays and expenses associated with expert travel.
The Result
TotalEnergies' adoption of RealWear HMT-1Z1® headsets and Microsoft Teams markedly enhanced their maintenance efficiency. This technology allowed for quicker, more efficient repairs and significantly reduced downtime. The remote consultation capability led to considerable savings in travel costs and CO2 emissions, aligning with TotalEnergies' sustainability objectives. Additionally, the hands-free headsets enhanced safety and improved team collaboration in various work environments.
“You put the HMT-1Z1 on your head, and you go handsfree. I can actually check vibrations and temperatures with my hands. I can turn wrenches or open up a book. I can work. The potential is high.”
Adam Hale - Superintendent of Maintenance Execution, TotalEnergies S.A.
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